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When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basically totally broken. Only works with Chrome. I don't want to use Chrome.

 
28 Comments
QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Thank you for posting here in the Community, @justin13.

 

Let's perform some basic browser troubleshooting steps to optimize your Safari browser. First, let's access your account via a private browser.

 

Here's how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, we'll need to clear your browser's cache to optimize your browser's performance. Also, be sure that your using the latest version of your safari browser.

 

As always, if you want to learn more "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

 

Feel free to leave a comment anytime you need help. I'm always around to help. Have a good day!

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Actually, it just started happening again. When I log in, it downloads some file LogoutServlet.dms. But it logs me in. But then I go to edit a Customer and I get the spinner thing again. The whole darn thing is broken in Safari. As far as I'm concerned the website does not support the Safari browser.
QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Thanks for keeping me updated about this, @justin13.

 

QuickBooks performance may vary depending on the browser that you're using. Allow me to share some insights about the browsers that works best with QuickBooks Online. 

 

If you're using Mac, you may access your QuickBooks through these browsers:

  • Safari- version 11 or later.
  • Google Chrome 
  • Mozilla Firefox 

On the other hand, if you have the outdated version of Safari, you may consider opening your QuickBooks via Chrome or Firefox.

 

To give you complete details about the supported browsers for QuickBooks Online, please see these articles:

Additionally, if you need assistance that requires live technical support, you can always reach out to our Customer Care Team

 

Please know that I'm just a post away should you have any other concern with QuickBooks. I'd be happy to help. Enjoy your weekend!

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basically totally broken. Only works with Chrome. I don't want to use Chrome. Did you happen to have quickbooks online help recently?? I have the same thing happening, and it started after they made with download a program to access remotely.....

 
QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Thanks for joining the thread, @campbellnc. I'm here to help resolve your browser concerns.

 

In addition to my colleague @BettyJaneB's recommendation, I'd also suggest you open a private browsing window In the Safari app on your Mac before we perform necessary troubleshooting on your main browser. Here's how: 

 

  1. Click File.
  2. Choose the New Private Window option. You will know you're using private browsing if the window has a dark Smart Search field with white text. 
  3. Log in to your QuickBooks Company and check if this resolves the issue. 

 

If it did, it means a browser issue. Go back to the main browser, then clear your cache and temporary Internet files. This is to wipe out all records that Safari keeps with all the websites you’ve visited during a time. 

 

As an additional reference, read through our support article:How do I clear my browser cache and temporary Internet files? It has complete troubleshooting info for all supported browsers. 

 

I'd appreciate if you can get back to us on this thread and share your experience after you tried all these steps so we can help other users too.

 

If you need help with anything else, you can always post a new thread here in the Community. We'll be here to help. 


 

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I'm having exactly the same issues when using Safari 12.1.2. Accessing QBO from a private browsing tab changes nothing. Regarding the spinning/refreshing function (not the LogoutServlet.dms download, that still happens no matter what), I've noticed I don't have the issue when accessing a different company that does NOT utilize bill pay for Quickbooks. Do you happen to use "Bill Pay for QuickBooks Online" feature? Of course I've cleared history/cache to no avail. I'm also stuck with using Chrome for the time being. I really like using Safari though. I think it provides a superior browsing experience... especially if one extensively utilizes Apple's ecosystem.
QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Thanks for sharing your experience, @DramaticDevice.

 

I appreciate you going through the steps provided by my colleagues above. Since you're still experiencing this issue with your safari browser, I suggest contacting our support team.

 

They have the tools to look into your account and can assist you further with this. Once news and updates are available, they'll notify you through your email.

 

Here's how to contact them:

  1. Sign in to your QuickBooks account.
  2. Go to the (?) Help icon.
  3. Click Contact us.
  4. Enter a brief discussion about your concern and click Let's talk.
  5. Select Get a callback to talk with our specialist.

In the meantime, I suggest using other supported browsers when accessing your QuickBook Online account. This way, you'll be able to continue with your work.

 

We appreciate your patience while we're fixing this. Please feel free to leave a comment below if you have other concerns. We're always here to back you up.

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Same issue.  Tried going to private browser mode with no success.  Same problem.

QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Hello there, MNG00.

 

Thanks for letting us know about this.

 

If you've already tried using private browser and other supported browser but continues to encounter the same error, I recommend you get in touch with our Care Support Team for further investigation. The steps on how to reach us is already provided by my colleague above.

 

Check out this article for additional information about the supported browsers in QBO: Discontinuing support for Internet Explorer and old Safari versions.

 

I'd appreciate if you'd let me know how it goes. I'll be right here if you need more help.

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I spoke with QBO support via phone a couple hours ago. They had all the same suggestions as listed above. None of them worked. They’re solution was to use Chrome as a workaround and check back in with Safari periodically to see if it’s been fixed. Guess we’re stuck with Chrome for now, ugh. 

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I'm having this same issue in both Safari and Chrome. Very frustrating... just started happening today... after using QB Online with no issues (mainly in Chrome) for years. 

QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

After performing the browser troubleshooting steps, QuickBooks will work as expected, brianrodriguez123. 

 

If the same thing happens when using a private browser and after removing your browser's cache files, I suggest using other supported browsers like Internet Explorer or Mozilla Firefox. 

 

Also, I recommend reaching out to our Phone Support Team so we'll further investigate this odd behavior. 

  1. Go to the (?Help icon.
  2. Click Contact us.
  3. Enter a brief description that QuickBooks is continually refreshes with the spinning icon.
  4. Click Let's talk.
  5. You can select to either Get a callback or Start Messaging. 

If there's anything else that I can help you with, please let me know. 

Community Contributor *

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

The same thing is happening with me.  I always use Chrome for QBO. It is like QBO is stuck in a 'boot-loop'    

Super Explorer ***

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basically totally broken. Only works with Chrome. I don't want to use Chrome.

It's now just over two months since @justin13 originally reported this problem, and it appears to be unsolved. I'm seeing what appears to be the same problem, although I can't get even past my Dashboard page. It just keeps reloading, again, and again, and again... None of the suggestions offered so far in this thread provided a permanent fix. Clearing Safari's history did make the issue go away but only temporarily, and eventually it returns. Exactly why it returns,  I haven't yet been able to figure out.

 

My Safari is up to date (12.1.2), and it's running on macOS Mojave 10.14.16.  FWIW, I have not been able to reproduce the problem on either Chrome (76.0.3809.132), or on Firefox (69.0). 

 

Thomas

QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Hi there, @ThomasK and @heatherWMRS619!

 

Let's perform some browser troubleshooting steps so we can get rid of the spinning green circle and get you back to business in no time.

 

To start with, let's pull up and open a new private window of your browser. This can help us check if the spinning green circle is related to your browser or not.

 

From there, let's go to the QuickBooks Online Login page and enter your login credentials. If you can log in and access your account successfully, you can clear your browser's cache to optimize its performance. 

 

However, if you still received the error message, let's switch and use a new browser application. After doing so, log in and access your QuickBooks Online account from there.


Meanwhile, if you still have the issue after following the troubleshooting steps above, I'd recommend contacting our Customer Care Support. From there, someone can help you investigate this further and file a report if needed to do so.

 

Lastly, I'll be also adding an article that'll help you improve your browsing experience while working in QuickBooks Online: Why is my QuickBooks Online Slow?

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Super Explorer ***

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Forgive me @JonpriL, but this bug is not going to be fixed if QuickBooks people keep repeating the same irrelevant advice. As I made clear in my post, what you guys have said does not solve the problem. Let me go over your (repeated) points in turn:

 

> Let's perform some browser troubleshooting steps so we can get rid of the spinning

> green circle and get you back to business in no time.

 

It is not at all clear that this is a browser issue needing "troubleshooting". You are making an entirely unwarranted assumption. 

 

> To start with, let's pull up and open a new private window of your browser.

 

No, no, no, "let's" not. Your colleagues have already given this red herring "advice". More than once. Several of us have reported that we have tried it. And we have made it clear that it does not constitute any kind of solution.

 

> ... you can clear your browser's cache to optimize its performance. 

 

This has absolutely nothing to do with optimizing anything. QuickBooks Online is not working at all with Safari. It was working. Now it's not. Something has changed. Maybe it's in Safari, or in MacOS -- maybe. But we don't know that yet. And based on the overall fragility of QuickBooks Online, I'd say it's a fair bet that it is at least in part to blame.

 

> However, if you still received the error message, let's switch and use a new browser application.

 

Again, no, "let's" not. Instead, let's -- and by 's I mean you guys -- escalate the issue to your devs and get someone to fix the thing properly. Safari  12.1.2 is a smack up to date modern browser. If QuickBooks Online does not support it then it's probably time that fact was made public.

 

> Meanwhile, if you still have the issue after following the troubleshooting steps

> above, I'd recommend contacting our Customer Care Support. From there,

> someone can help you investigate this further and file a report if needed to do so.

 

Or perhaps someone in Customer Care Support could, ye know, monitor this forum and pro-actively manage issues like this. At very least that would mean that users wouldn't have to run the gauntlet of low-level support people before finally, if at all, reaching someone who knows how to fix an issue.

 

> Lastly, I'll be also adding an article that'll help you improve your browsing

> experience while working in QuickBooks Online: Why is my QuickBooks Online Slow?

 

You do realize that the reported problem is not about why QBO is slow, don't you? It's about why it has stopped dead in its tracks. So while I'm sure the article will be useful to someone, it is a distraction here. 

 

Please re-read my and the other users' comments. This is not a minor tweaking problem. Something is broken and needs fixed, and it's not helpful to have stock (and irrelevant) answers continually repeated.

 

--

 

Community Contributor *

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

ThomasK,

Thank you so very much. Your reply is perfect. It is eloquent. It is written well. Hopefully QBO will actually absorb some of it and take the giant leap (for them) and find a solution for us all.

On a side note, why is Safari so much better than Chrome? After reading several comments I am debating switching.

Thanks again. Have a great evening ☺️

-Heather 

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Thank you ThomasK. The issue needs to be escalated, period.

 

QB support:

We are not your beta-testers. We do not have time to burn calling QB support. We do not have time to burn trying out private mode, or some other solution that has been shown not to work. I know you are doing your best and following standard troubleshooting instructions, but we are well beyond that. Please acknowledge the problem, escalate it to your developers, and inform us that you have done such.

Super Explorer ***

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Hey Heather,

 

As I see it, the main advantage Safari brings over something like Chrome is, as @DramaticDevice mentioned further up the thread, really just a neater fit into the Apple ecosystem. Exactly how much use that is depends a lot on the individual user. And of course fitting neatly into the Apple world has the flip side of perhaps leading one to becoming too dependent on, or even locked into, that world. So as with most computer-is things, your mileage may vary; but by way of a tiny example of the benefit:

 

Suppose you're on a Mac, running Safari, and are logging into a website where you are using two-factor authentication. You know the kind of thing, where as well as your username and password, they also text you a numeric code to your phone? Well if you've set things up right, then when the code gets texted it will also land in your Apple Messages App, and that in turn will make it available to Safari. What you see in practice is that when the code arrives, then a box showing the code will appear next to your mouse cursor as you hover over the code input box in Safari, and then one simple click inserts the code into the box! Yes, I know, I know, it's solving a first world problem, and what the heck is wrong with people these days that we can't even pick up our phones and read off the code in Ye Olde Fashioned Way!? But all these little things do add up and can be kinda nice.

 

Gosh, that was a long way to explain a very marginal advantage of Safari!

 

And does that kind of thing compensate for the *disadvantages* (e.g. it is Apple only)? Hmm...I guess reasonable minds can, and do differ on that. The bottom line:

 

> After reading several comments I am debating switching [from Chrome to Safari]

 

Personally, I wouldn't. If Chrome works for you, and you're used to it, then I don't think you'd get much extra from Safari. And Chrome does have the big advantage over Safari in that it is Multiplatform. So if you ever find yourself on Windows or even Linux, then you can just keep Chrome-ing without so much as a pause.

 

That said, variety is supposed to be the spice of life, so if you really think it's worth some time away from Chrome, you could give Firefox a try. Or do what I do and keep up to date copies of all three, and maybe even throw in a TOR browser for good measure! :-)

Experienced Member

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I have a very short reply to this.

 

Not only are we repeating the issue to Intuit to no avail, but we are also continuing to PAY Intuit for support. Maybe we need to discuss alternatives to QBO that actually WORK in Safari. I've been using Quickbooks since the very beginning and I've recommended them more times than I can even remember. I've installed Quickbooks in very small shops as well as large corporations. I remember being able to call support and actually get results. That seems to no longer exist. So, maybe this is our queue to move on to something that actually works as advertised.

Established Member

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basically totally broken. Only works with Chrome. I don't want to use Chrome.

Any update here? I am tired of using Firefox or Chrome when I always use Safari.

 

And please don't tell me to clear my cache, open a private browser, etc. - as everyone else here as indicated, none of that works. 

 

Thanks!

 

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I am having the same problem, downloads some servlet file every time i log out, QBO is not responding to any of the clickable links, and this was in safari, tried chrome, same thing now!!! I cannot operate my business like this

Not applicable

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

I am looking for an alternative to QBO now. I cannot operate my business if I cannot generate simple things like invoices because QBO is broken!!!

 

One thing I noticed my company runs on C26.qbo.intuit and it has so many issues I cannot even use it, our other company which I also operate opens on C36.qbo.intuit and it works fine!

 

What is the difference?

QuickBooks Team

Re: When I open QBO in Safari, many pages continuously refresh with the spinning icon. It is basi...

Hello, @longdebra

 

I understand the impact of the delay in resolving the repeated occurrence of the spinning issue when accessing your account using the Safari browser. Rest assured our Product Engineers are working on releasing a  permanent resolution for this on-going issue. 

 

In the meantime, you can download and install the QuickBooks Online mobile app and use it in managing your account. Just make sure to use the same login credentials when accessing your QuickBooks Online account. You can check these articles for more insights:

Meanwhile, C26.qbo.intuit and C36.qbo.intuit are version releases of QuickBooks Online. You can try using this login link when accessing your account:  https://c71.qbo.intuit.com/app/homepage.

 

Lastly, I'd recommend contacting our Customer Care Team so you'll be added to the affected user's list. Once updates are released, it will be applied directly to your account. You'll also receive a notification via email.

 

Feel free to click the Reply button if you have other questions. The Community and I are always here to help.

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