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When I print several checks they all print but why is one of the printed checks still in the queue and in the check registry it has no check number?

In the check registry instead of the check number it say To Print.  The check stub is attached to the receipt so I know I have printed the check and mailed it.

Solved
Best answer 12-10-2018

Accepted Solutions
Moderator

Good day, Brenda79, I'd be glad to help you remove the ch...

Good day, Brenda79,

I'd be glad to help you remove the checks from the print queue.

Here's how:

  1. In the check register screen, double-click to open the check.
  2. Remove the check mark for Print Later.
  3. Enter the Check No.
  4. Click Save & Close.
  5. Click Yes.

Let me know if you have other questions.

23 Comments
Moderator

Good day, Brenda79, I'd be glad to help you remove the ch...

Good day, Brenda79,

I'd be glad to help you remove the checks from the print queue.

Here's how:

  1. In the check register screen, double-click to open the check.
  2. Remove the check mark for Print Later.
  3. Enter the Check No.
  4. Click Save & Close.
  5. Click Yes.

Let me know if you have other questions.

Not applicable

That's what I have been doing.  My main question is why d...

That's what I have been doing.  My main question is why does it look like it never printed when it did?  And why isn't it recording the check number?  Thank you!
Not applicable

I have the same issue. I am using QB accountant 2018 with...

I have the same issue. I am using QB accountant 2018 with Wellspring Software's Print Boss for check writing. I wonder if any of these details are causing the problem. It would seem unlikely, as Print Boss is a printer driver...

Perhaps the reason is that I click OK on the QB dialog box that says that the check does not need to be reprinted BEFORE I  allow Print Boss to print the check. Would that mess things up, because QB has not "received confirmation" that the check has been printed from the printer driver? Does this make sense to anyone?

I am out of my field here, trying to explain computers when I am an accountant...
Not applicable

My QB's did the same thing. Unacceptable.  Its a problem...

My QB's did the same thing. Unacceptable.  Its a problem with the program- not you!   
Not applicable

My QB is doing the same thing.  I just got refunded twice...

My QB is doing the same thing.  I just got refunded twice from a company that uses QB.  This could cause a major issue with a company and needs to be fixed.
Not applicable

Is this an issue being worked on by Intuit/QB?  How would...

Is this an issue being worked on by Intuit/QB?  How would we find out that information?
wps
Not applicable

It is  the last check of a batch for me but does not do i...

It is  the last check of a batch for me but does not do it all the time.  Another bug that will probably never be fixed.
Not applicable

Re: That's what I have been doing. My main question is why d...

Having the same exact problem! Haven't found a solution yet

Not applicable

Re: It is the last check of a batch for me but does not do i...

I have the same problem with QB 2018

QuickBooks Team

Re: It is the last check of a batch for me but does not do i...

Hello everyone.


Thanks for reaching out to us here in the Community. Allow me to share additional information regarding this printing issue.  

 

When a check is tagged as Print Later in the write check window, it won't generate a check number. This will remain in the print queue until you actually print it, then let you assign a check number. However, since you already tried removing the check mark on the Print Later box and the issue persists, we can try running the verify and rebuild process. Verifying data identifies the data issues within your company file, while the Rebuild data resolves most data integrity issues.

 

Here's how:

  1. Click on File at the top menu bar.
  2. Select on Utilities.
  3. Click on Rebuild Data.
  4. Select OK when you see Rebuild has completed.

Once done, you can proceed with verifying the data:

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.


For detailed steps about this process, please refer to this article: Resolve data damage on your company file.

 

Hello @Billybainu, Let me provide some insights into this concern. Since checks are printed from your Wellspring Software's Print Boss for check writing. QuickBooks will consider the checks as to be printed. All you need to do is to assign check numbers inside QuickBooks so it will reflect once it has been printed.

 

In case you need further assistance with this matter, I'd suggest reaching out to our Phone Specialist. Agents have the necessary tools to work with you to find out what exactly may be causing this issue.

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Click an issue or topic.
  4. Select the Green Phone button to see the support number.

Keep me posted if there's anything else that you need, I'll be around to provide further assistance. Have a good one!

Not applicable

Re: It is the last check of a batch for me but does not do i...

Hello,

 

We are encountering the same issue and use QB ES 18.0.  After this happened with our check batch last week, we installed the most recent update and rebuilt our data file 3 times with the last two rebuilds indicating there were no errors.  We ran our check batches today only to find this happened again with two of our checks where QB printed duplicate checks in our second batch even though the check numbers for the initial printing were assigned to the applicable bill payments.  The duplicate printed checks also do not show up in the QB register.  Is QB going to do anything to resolve this?

 

 

Anonymous
Not applicable

Re: It is the last check of a batch for me but does not do i...

Hello @JanelG.

 

I appreciate the steps you've taken to resolve this printing check issue. The last thing you should have to worry about is getting a problem when printing your checks. 

 

Let me help direct you to the right support that can investigate this further in a secure environment. They have useful tools that can further isolate why these printed checks are not showing in the QB register.

 

Here's how to get the contact information of our QuickBooks Desktop Expert:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Thank you for your patience. You can always drop by again in the Community if you have other questions about printing checks. I'll be here to help.

Not applicable

Re: It is the last check of a batch for me but does not do i...

For me the problem is even worse because I print one check at a time and about half the time it leaves to print and half the time the number shows up. I have rebuilt and verified the data 3 times and they all still say to print.

QuickBooks Team

Re: It is the last check of a batch for me but does not do i...

Hi, WineShop.

 

Thanks for joining this thread. I'm here to guide you to the right support and make sure you'll get the best help when printing check in QuickBooks Desktop. 

 

Since you've already processed the troubleshooting steps provided by my colleagues on their posts above and the issue still persists, I encourage to get in touch with our QuickBooks Desktop Technical Support Team. They will be able to create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

 

You can follow the steps provided by my colleague @Anonymous on how to contact our phone support. 

 

Please know that you're always welcome to post here in QuickBooks Community if you have any other concerns. We're always here to help you out. 

Not applicable

Re: It is the last check of a batch for me but does not do i...

YES This is the exact thing that happens to me. The issue started in 2017, but it keeps getting worse. I have spent hours re-entering check numbers after the fact. VERY FRUSTRATING. I searched online to see if they had fixed this in QB2018/2019. I am using 2016 and always do the updates.

Not applicable

Re: When I print several checks they all print but why is one of the printed checks still in the queue and in the check registry it has no check number?

This shows is "solved" but I don't see where it is.  

 

Has anyone figured this out?  I've accidentally mailed a check twice a couple times over the past few years.  It's very frustrating.

Moderator

Re: When I print several checks they all print but why is one of the printed checks still in the ...

Hello there, kenjcash,

 

The thread shows "Solved" if the OP or other peers in this forum accept a post as a solution. In this case, you can check the post of my colleague RoseMarjorieA by scrolling up. If those steps did not fix the printing issue, I suggest you follow BettyJaneB's answer to verify and rebuild your QuickBooks company file, this solves most of the data related issues within a data file. If you continue to experience this, a call to our customer service line would greatly help us with the investigation as to why this is happening.  As posted by LilyC you can reach them by following the steps below:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.
Not applicable

Re: When I print several checks they all print but why is one of the printed checks still in the ...

So technically, this issue isn't resolved.

 

Referring a client to a telephone number doesn't resolve the issue. 

QuickBooks Team

Re: When I print several checks they all print but why is one of the printed checks still in the ...

Greetings, @josh-mendoza,

 

Allow me to step in and share some information about the printed checks still showing in your queue.

 

If you leave checks to be printed later, then they remain in the queue. However, you can still remove them from the print queue.

 

You can just enter check numbers as you create them and disable "To print" option if you aren't printing them.

 

If you've already verified and rebuilt data, and the same issue persists. I recommend contacting our QuickBooks Desktop care team so they can investigate your account. They're equipped with tools to help check this for you.

 

Let me know how the call goes by replying to this thread. Thanks for your patience and understanding.

Not applicable

Re: When I print several checks they all print but why is one of the printed checks still in the queue and in the check registry it has no check number?

Hi Brenda79,

 

I was having this same issue, and it was only happening with the first check printed in a batch of checks.  I finally figured out why it was happening after much frustration.  It is definitely a bug in Quickbooks Pro 2016, which I reported to Intuit about a year ago, but they have not fixed it yet.

 

After the checks printed, instead of using my mouse to click on the Ok button in the screen that asks if the checks printed correctly, I was trying to save time by hitting the Enter key.  When I did this, two things were happening.  The first check in the list of checks printed was being selected, and the Ok button was being selected.  It was just the first check, because it is highlighted by default, and so by hitting Enter it was selecting the first check, and I could actually see the check mark appear for a second before the window closed.

 

The solution I came up with to prevent the problem is to go into Preferences, select the General tab, and check the box that says "Pressing Enter moves between fields".  Once this option is set, you will not be able to select a highlighted button by hitting Enter.  You will have to use the mouse to click on the button.

 

If you don't like this preference setting, you can avoid the problem by being very careful and make sure you always use the mouse to select Ok when it asks you if the checks printed correctly.

 

I hope this helps everyone that is having this issue. 

 

Thanks,

 

Todd Emerson

Moderator

Re: When I print several checks they all print but why is one of the printed checks still in the ...

Thanks for joining this conversation, @toddemerson.

 

That is wonderful! I appreciate you sharing the detailed steps that you've done to get this working. Posting your experience here in the Community will help other customers to use this as an additional solution if they get the same issue.​

 

Let me thank you for being a part of our QuickBooks family. Please post again should you have any questions or if I can be of additional assistance. I'll be here to help. Wishing you and your business continued success!

Community Explorer **

Re: When I print several checks they all print but why is one of the printed checks still in the queue and in the check registry it has no check number?

Thank you for the info! I think that is my exact issue. I usually press enter and the first check is the one that remains in "to be printed" after it has been printed. I'll see if it happens again after I start using my mouse instead of pressing enter. Thanks again!

 

Carly

Experienced Member

Re: When I print several checks they all print but why is one of the printed checks still in the queue and in the check registry it has no check number?

I just reset the tick box. Let's see if it works. I have struggled with this bug for two years. Was hoping a competitor would enter the field so I could change software! They should change the name of the company to ErrorBooks, ha ha - 

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