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When I try to update the payroll the message say:" Quickbooks ran into an error while trying to send your usage data"

 
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QuickBooks Team

When I try to update the payroll the message say:" Quickbooks ran into an error while trying to send your usage data"

Hello, trantran. 

 

Thank you for reaching out to the Community. QuickBooks is a financial software that is installed into the system and customizes all the accounts in a systematic schedule. The error may occur due to the following reasons: 

 

  • When your time zone is incorrect into a computer or a laptop  
  • Also, in case the user creates a copy of an Accountant 

Let's isolate this case by checking the date and time on the computer where the file is located.

 

  1. In your computer's system tray (bottom of the screen), double-click on the displayed time. If you cannot edit the time from your system tray, choose Start > Settings > Control Panel > Date and Time. 

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​       2. In the Date and Time window, click the Date & Time tab. 

       3. Set the date and time. 

       4. Press the Time Zone tab. 

       5. Choose the correct time zone. 

       6. If you are in a daylight saving time zone, make sure to select the Automatically adjust clock for daylight saving changes checkbox. 

       7. Tap OK

       8. Verify the updates by double-clicking the time in the system tray. 

 

For more detailed information and steps, you can refer to this article: Error: QuickBooks has encountered a problem sending your usage data

 

Please know that I'm always around here in the Community to help. Take care, and have a great day.

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