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Level 1

When trying to edit company name in QBO, I get the following error message: An application error has occurred while processing your request : -70000

 
6 Comments
Anonymous
Not applicable

Re: When trying to edit company name in QBO, I get the following error message: An application er...

Hello, gleshane.

 

Our engineers are working diligently to fix this as soon as possible. It’ll be a great help for their investigation if you share with them your personal experience about the issue. You can this by contacting our phone support team through this article: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

Please continue posting here if you need further assistance or you have additional questions about QuickBooks.

Level 1

Re: When trying to edit company name in QBO, I get the following error message: An application error has occurred while processing your request : -70000

I found my solution to this problem. It was due to payroll already being set up.

"Important: If you're signed up for E-Services, QuickBooks Online will not allow you to edit the legal name on your account and will give an error Payroll system is unavailable or An application error occurred while processing your request. For more information, see Changes that require a new authorization form for electronic services."

 

https://help.quickbooks.intuit.com/en_US/kb/change-company-name,-address,-email-address,-ein,-and-pr...

QuickBooks Team

Re: When trying to edit company name in QBO, I get the following error message: An application er...

Hi there, @HansenGen5

 

I appreciate you sharing your inputs here in the Community. 

 

Yes, this is correct. When editing your company name and you have an electronic service active, you'll need to deactivate the feature first to successfully change the business information.

 

These details will surely benefit other users. 

 

Thank you and wishing you and your business continued success. 

QCC
Level 1

Re: When trying to edit company name in QBO, I get the following error message: An application er...

How do i go about de activating the e service payroll in order to edit the company name.

 

Thanks!

Moderator

Re: When trying to edit company name in QBO, I get the following error message: An application er...

Sending good vibes to you, QCC.

I'd be glad to help you deactivate your E-services for payroll via QuickBooks Online.

 

I can provide you with easy steps on how you can deactivate your E-service payroll.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Payroll Settings.
  2. Click E-file and e-pay tab.
  3. Select Manually with paper coupons and hit Yes.
  4. Click Next.

 

 

 

You can get more insights in these articles:

 

You can always get back to me if you need additional assistance with deactivating your e-services in QuickBooks Online.

QCC
Level 1

Re: When trying to edit company name in QBO, I get the following error message: An application er...

Thank you! I appreciate it a lot.

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