cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Where did my BOOKMARKS go? They are all gone!

 
4 Comments
QuickBooks Team

Re: Where did my BOOKMARKS go? They are all gone!

Greetings, @orders8.


Let me be the first to welcome you to the Community.


Are you referring to the bookmarks showing in the app? It’s possible the setting was changed and the bar is now hidden.


Here’s how to verify:

  1. Go to the Settings on your QBO app.
  2. Select Bookmarks.
  3. Click Show Bookmarks bar.

However, if this is about the bookmarked items in the list, resolve the issue by resetting the app. Sometimes cache stores up in the system causing problems inside the program.


Follow the steps below:

  1. Log in to your QuickBooks Online app.
  2. Click the Help menu and select Reset App Data.
  3. Close and reopen the app to check if that works.

Check out this article that covers more about the app: QuickBooks App for Windows and Mac: General support. While this is designed for Windows and Mac, much of the information and steps are relevant for the Mobile app. 


That should do it. Let me how it goes once you tried these steps. Reach out to me if you need further assistance. Cheering you to continued success!

Frequent Explorer **

Re: Where did my BOOKMARKS go? They are all gone!

The toolbar was still visible so I tried option #2. No such luck so created new bookmarks. I'm not sure why they disappeared.

Not applicable

Re: Where did my BOOKMARKS go? They are all gone!

Was there any resolution to this problem?  I'm having the same issue.

Anonymous
Not applicable

Re: Where did my BOOKMARKS go? They are all gone!

Thanks for joining the thread, @silverpeak.

 

I can help add some details about the missing bookmark in QBO App.

 

Reinstalling and repairing the QBO app will also remove the bookmarks. You may need to add the bookmarks again after resetting the app data.

 

If you continue getting this unusual behavior using the QBO App, I'd suggest reaching out to our Online Support so they can isolate the issue further using their tools. They can open an investigation for this if the issue persists.

 

Please let me know if you have other questions about your bookmark lists, or anything else, by commenting below. I'll be here to help however I can. Have a good one.

Need to get in touch?

Contact us