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aeternumadvisors
Level 1

Where do I find the "Settings" tab to cancel payroll service?

 
1 Comment 1
Kendra H
QuickBooks Team

Where do I find the "Settings" tab to cancel payroll service?

Good afternoon, @aeternumadvisors.

 

If you no longer pay employees or closing your business, you can cancel your Intuit Online Payroll service.

 

Before canceling your subscription make sure that you've done the following:

  • Filed any outstanding quarterly forms
  • Printed out any necessary payroll reports
  • Paid any outstanding tax deposits on your service.

Also, once your subscription is canceled you'll still have access to that data for six months and after that time you must make arrangements to retain your Payroll data.

 

Here's how to cancel your Intuit Online Payroll subscription:

  1. Go to the Gear icon and then choose Account and Settings.
  2. Select the Billing and Subscription.
  3. In the Payroll section, click on Cancel.
  4. Choose to Continue to Cancel.
  5. Complete the short survey and then Confirm Cancel.

If you need to reactivate your Payroll, here's how:

  1. Click on the Gear icon and select Account and Settings.
  2. Choose Billing and Subscription.
  3. In the Payroll section, go to Resubscribed.

For more information about filing year-end forms, here's a detailed link: Reactivate account for year-end form filing

 

Please let me know if the information above does the trick. Thank you for reaching out to the Community. Have a safe and productive rest of your week!

 

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