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Level 2

Where to save portable company file when restoring

Hello,

I think this is simple, but I don't want to screw this up!  We got our portable file back from our accountant yesterday and, when restoring, I didn't know *where* to save it....so I saved it to desktop so I could get back to entering all the data I needed to while we weren't able to use QB (5 days!).  Now that we're caught up, I want to put the QBW file where it belongs.  Do I put it in  C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files  ?

 

Thank you!!! ~Mary

Solved
Best answer 02-21-2019

Accepted Solutions
QuickBooks Team

Re: Where to save portable company file when restoring

I'm glad your first issue is resolved already, Jeffmary1.

 

Regarding your other concern, restoring an accountant's copy will not mess up your file. When you import the changes, the accountant's corrections will be added. Moving your files will not mess up anything nor it can cause data loss. If the reports are correct, then it's all good.

 

Though, you can always run the verify/rebuild utility to check if there are data issues.

 

You can always post anytime if you need our help. Have a good one! 

 

 

View solution in original post

16 Comments
QuickBooks Team

Re: Where to save portable company file when restoring

Hi jeffmary1.

 

The default location for QuickBooks file is in C:\Users\Public\Documents\Intuit\QuickBooks\<company name>. Though, you can put it in another file location.

You'll want to make sure all your data file is in one folder location.

 

You can also check out this article for more information: Create or restore a QuickBooks portable company file.

 

Hit the Reply button if you need help with anything else.

Level 2

Re: Where to save portable company file when restoring

Hi Shiella!  Thank you VERY much for replying...you confirmed what I assumed should be done. 

 
Unfortunately, I've got a *new* problem that's stumped me.  Earlier, when opening the portable file we got back from the accountant to restore, four other files were also formed along with the company file (I've dealt with the TLG file): 
<company name>. QBW.ND
<company name> QBW.SearchIndex
<company name>QBW.DSN
I had moved those files listed into the Intuit folder as well (along w/ company file), but these 3 files still remain on the desktop and I can't delete them.  A window pops up saying they are no longer in this location.  But, they are, at least the desktop says they are.  I checked in C:\Users\Public\Documents\Intuit\QuickBooks\<company name>  and they appear to be in there ...though they have a slightly different time stamp.
 
I appreciate your guidance and time Shiella, thank you for your advice!!
~Mary
Level 15

Re: Where to save portable company file when restoring

Make sure your accountant returns Backups, not Portables. You want .qbb files; you send and receive these, as they are more comprehensive than .qbm files.

 

This: "four other files were also formed along with the company file (I've dealt with the TLG file)"

You don't "deal" with them. They are Required. What you have with a .qbw file is a Relational database, and there are associated Utility files that manage and follow along with the Changes and index the .qbw file.

 

The TLG file will Clear itself each time you make a Good Backup using the option for Full Verification, which you should be doing after every work session to keep a copy safe, such as on a USB or in the Cloud. Set the program to "rotate backups" meaning, keep only 3 or 4. Then, each time you make a new backup, the Program offers to delete the Oldest. You need these for disaster recovery.

Level 15

Re: Where to save portable company file when restoring

"I had moved those files listed into the Intuit folder as well "

 

You store the returned Backup anywhere on the computer that you can access. When you use the Restore Button, you are going to "save as" into the Company Files Folder or where ever you keep the files. I have, for instance:

Company Files <== client files

My Files

School Files

Testing files

 

= 4 folders. The Utilities files go with th Company file. You should never move a .qbw file. You use the Backup function, and then Restore to the New Location. If you move the qbw file, you orphaned the associated Files and Subfolders for that company file.

Level 2

Re: Where to save portable company file when restoring

Okay, I think I understand what you are talking about.  My accountant requested a portable file specifically and sent us back a portable file which we downloaded.  I can't change that fact.

And...I still have the three files stuck on my desktop and I can't do anything with them, can't delete and can't move them:

<company name>. QBW.ND
<company name> QBW.SearchIndex
<company name>QBW.DSN
All three are also still listed in my Intuit file folder C:\Users\Public\Documents\Intuit\QuickBooks\<company name>
Slightly different time stamps.
 
I can't rewrite history and get a qbb file back from our accountant or restore a qbb file instead of the portable file.  I have checked tons of info in the company file on QB and everything looks to be intact, down to individual transactions throughout our 5 year history.  Journal entries, check register, templates, etc.  All look perfect.  BUT....what to do with the 3 files stuck on the desktop??  Ugh, thank you guys for your help.  I just need to get this taken care of so I can get on with work.  
Level 2

Re: Where to save portable company file when restoring

Update to last entry of 1/2 hour ago...I did the OBVIOUS and restarted my PC which got rid of the stuck files on the desktop....that's all that was needed and I'm sorry I bothered you guys again with that question.  Case solved....

 

But, that said, have I messed anything up by restoring the QBW portable file that accountant gave us?  And did moving these files from the desktop back into the regular Intuit file mess anything up or cause data loss?  I can't seem to find any problems with our company file....I've run all sorts of reports and checked fine details of the account.  All seems intact and normal.  Hmmmm

QuickBooks Team

Re: Where to save portable company file when restoring

I'm glad your first issue is resolved already, Jeffmary1.

 

Regarding your other concern, restoring an accountant's copy will not mess up your file. When you import the changes, the accountant's corrections will be added. Moving your files will not mess up anything nor it can cause data loss. If the reports are correct, then it's all good.

 

Though, you can always run the verify/rebuild utility to check if there are data issues.

 

You can always post anytime if you need our help. Have a good one! 

 

 

View solution in original post

Level 15

Re: Where to save portable company file when restoring

"My accountant requested a portable file specifically"

 

Because they don't understand this, either. Portable File is a smaller compressed backup that was created when w had restrictions on Email Attachments, to keep the file small enough to Email "back then." The Backup has always been more useful, as it contains, for instance, your Logo (images used on templates).

 

" and sent us back a portable file which we downloaded.  I can't change that fact."

You can Teach them, for next time.

 

"And...I still have the three files stuck on my desktop and I can't do anything with them, can't delete and can't move them"

 

Yes, you no longer need them and can delete them.

 

<company name>. QBW.ND <== Net Data, used for Tracking computers updating the .qbw

<company name> QBW.SearchIndex <== used to Index keywords so you can Search the File using the Search function, which is different than the Find function
<company name>QBW.DSN <== data set name, part of Database management
 
 
All three are also still listed in my Intuit file folder C:\Users\Public\Documents\Intuit\QuickBooks\<company name>
Slightly different time stamps. <== These are the Current and Real ones, if this is also where the QBW is now being access from
 
The others are Left Overs and no longer needed, if you are functioning from the Intuit subfolder, not from the desktop. Open your File, Use F2. It shows the File Name and folder path you are using.
 
Level 15

Re: Where to save portable company file when restoring

@Kristine Mae 

 

Please learn from this input. They did not Restore "an accountant's copy" and your link is not applicable. You cannot Restore an Accountant's Copy; that is a filetype that can only be used to Import Changes, because that is a Changes File. They didn't make an Accountant's Copy, to start with, so they are not under a restriction or expecting to Import a changes file.

 

These are All Different:

 

Backup (qbb) B =Backup <== Restored

Portable (qbm) M = Mobile <== Restored

Accountant's Copy = the User sends a QBX, the Accountant works on it as qba; A = Accountant; they send back a qby, for import <== Cannot be Restored

Level 1

Re: Where to save portable company file when restoring

Hello, does a .qbm automatically convert to .qbw when restoring?  I cannot restore my file from a .qbb file no matter how I try to do it and I'm going crazy so please tell me a .qbm version is everything needed to restore a copy of the company's file on a new computer and move forward using that file alone?

Moderator

Re: Where to save portable company file when restoring

Hello mary555,

 

Yes, the .qbm will automatically convert to .qbw when restoring the file. 

 

Can you tell me if you're getting an error when restoring the file from .qbb? This way, I can further check if there's an open investigation about this.

 

I'm adding an article about the file types and extensions used by QuickBooks Desktop.

 

Let me know if you need more help with QuickBooks.

Level 1

Re: Where to save portable company file when restoring

Thank you for your quick response! I didn't receive an error on my first company file, I'm doing three more copies today.  My main concern is that moving forward would any data be lost after the .qbm is converted to a .qbw?  We have a new laptop so I'm in the process of transferring everything and will not have access to the old files after the transfer. That's why I just want to clarify that everything I need is now in the converted .qbw file.

 

Thanks again!

Level 1

Re: Where to save portable company file when restoring

Thank you for your quick response! I didn't receive an error on my first company file, I'm doing three more copies today.  My main concern is that moving forward would any data be lost after the .qbm is converted to a .qbw?  We have a new laptop so I'm in the process of transferring everything and will not have access to the old files after the transfer. That's why I just want to clarify that everything I need is now in the converted .qbw file.

 

Thanks again!

Anonymous
Not applicable

Re: Where to save portable company file when restoring

@mary555 

QBM don't keep any big data (e.g audit, attachment. etc) to minimize the size of the file. You will find some supporting data are missing once you have restored it to QBW.

Should you need to maintain all the data you have on the new machine, call Intuit Data Service to fix your QBB. Otherwise, you may purchasing a 3rd party recovery file service.

 

Level 1

Re: Where to save portable company file when restoring

I'm receiving Error -6000, -83 anytime I try to restore a .qbb....... I've followed all the solutions and still nothing.  This has taken up enough of my time already, where do I turn for tech support or whoever to get this error taken care of

QuickBooks Team

Re: Where to save portable company file when restoring

Welcome back to the Intuit Community, @mary555.


Thanks for sharing to us the result of the troubleshooting steps you’ve performed to fix the error.


To help save the business time, let me help you get the contact details for our Technical Support Team. You’ll have to open the company file to view the complete information.


Here’s how:

 

  1. Go to the Help icon and select QuickBooks Desktop Help to access the Contact us link.
  2. Selecting these options will open the Contact Us window.
  3. From there, type in the issue/topic in the field box and hit the Search button.
  4. Scroll down and click the Start a Message button to connect with our support team.

For future reference, I’m adding the Resolve Error -6000 article. It provides detailed instructions on how to fix damaged or corrupted files.

 

Let me know what the results are after calling the support team. I'm here to make sure you're taken care. Have a good one. 

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