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richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

Most of the time refreshing the page works, but that shouldn't be necessary.
10 Comments
ReymondO
QuickBooks Team

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

This can be a browser-related issue @ richard38.

Let me provide some basic troubleshooting steps to see if this can fix the issue.

 

First, use a private window to access QuickBooks. This will prevent the use of cookies stored on the computer.

 

You can access this by pressing the following commands:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

If it works, then let’s go back to your browser and clear the cache. These caches of data are essentially junk files and can be safely deleted to free up storage space.


If the same problem occurs, try using a different browser. This can be an issue with the browser that you use and QuickBooks.


However, if you're still getting the error, it would be best to get in touch with our QuickBooks support team to further assist the issue.


Here's how:

 

  1. Log in to your QuickBooks account, then go to the Help menu at the top.
  2. Scroll down to select Contact Us link to connect with our support.

 

You can comment below if you need anything. I'm here to help.

 

richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

I don't run QBO in a browser window, but use the QBO desktop app. Yes, I can certainly clear the cache in the app and run the "reset app data" every day, but telling me that's what I have to do is ridiculous and an indication of very poor programming.

JamesDuanT
Moderator

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

Hello Richard,

 

Clearing cache and resetting the app data normally work on certain issues. However, we have an open investigation about this specific error when using the QBO Windows app.

 

Temporarily, you can use any supported browsers when accessing your QBO account. You can report this issue through it, too.

  1. Click Help in the upper-right corner and select Contact us.
  2. Enter the exact error message and select Let's talk.
  3. Select how you want to reach them (phone or chat) and enter the necessary details.

Once our Customer Care Team added you to the list of affected users, you'll receive email updates directly from our engineers.

 

I'd appreciate your patience as they make progress and get to the bottom of this.

richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

True to form, when I login via a browser, go to the Help, and try messaging an agent, after entering my name, etc., I get "We're sorry! Something went wrong. Please try again." So I did, and got the same error. I'm not impressed.

richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

And when I then tried asking for a callback, the same "Something went wrong" pops up, telling me to call an 800 number. Just clearing the cache daily is quicker than this.

BettyJaneB
QuickBooks Team

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

Thanks for keeping me updated about this, @richard38.

 

Uninstalling and reinstall the app is a good start for us to isolate this matter. Doing this can help refresh the application and fixes unusual behavior like this.

 

If you are using Windows 10, you may uninstall the app through these steps:

  1. Click on the Start menu.
  2. Go to Settings section.
  3. Hit on System.
  4. From the left pane, press Apps & features.
  5. Choose QuickBooks Windows app then tick the Uninstall button.

For Windows 8.1 and 7:

  1. Hit on the Start menu.
  2. Scroll down to Control Panel.
  3. Choose Programs.
  4. Under Programs and Features, click  Uninstall a program.
  5. Press on QuickBooks Windows app then select the Uninstall button.

If you are using the Mac version, the process of uninstalling the app can be found in this link: QuickBooks App for Windows and Mac.

 

Once done, proceed with installing the app again. You can directly download the QuickBooks Online Windows application using this link: https://quickbooks.intuit.com/apps/.

 

If doing this doesn't make a difference, I recommend getting in touch with our Customer Care Team. To contact them successfully, I suggest accessing your account through a browser.

 

To do that:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details.
  7. Then tap on Confirm my call.

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I'm just reply away if you need further assistance. I'll make sure your taken care of. Have a good one!

richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

I took your advice: I uninstalled the app, then reinstalled it. The very first time I opened it I get the "Something's not quite right" message saying "An unexpected error occurred while accessing or saving your data." just like before. So reinstalling didn't help.
David-212915
QuickBooks Team

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

Thanks for providing that follow-up, @richard38.

 

The Engineering team is currently investigating reports of this error in the QuickBooks Online Desktop app. Since uninstalling and reinstalling the application didn't resolve this behavior, I'd recommend contacting the QuickBooks Online Customer Support team. A member of this team can add you to the list of affected users and sign you up to receive updates as soon as they become available. To expedite the process, please refer the agent to INV-37478, which is the ticket number used for tracking. 

 

It's my priority that you get the assistance you need. One of your responses mentioned an error message when trying to reach support. Should you encounter it again, I suggest trying an incognito window.

 

I appreciate your patience while this is being resolved. 

richard38
Level 2

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

Thanks, I did contact the support team, but the agent who called me was more interested in telling me I should just sign out of QBO  and relogin every time this happened than anything else. Didn't seem to know that there was any ticket number she could add me to. I'll make contact with the team again.

David-212915
QuickBooks Team

Why do I get "Something's not quite right" saying an "unexpected error" has occurred nearly every time I start QBO? (And shouldn't every error be unexpected?)

You're certainly welcome, @richard38.

 

I appreciate you reaching out to the team again. The ticket number should help to get you where you need to be.

 

Currently, the recommended workaround is to refresh the page, which I know you've been doing.

 

Should you have any questions or need anything, please don't hesitate to let me know. Hope you have a wonderful weekend.

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