cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Why doesn't my project page load?

 
2 Comments
QuickBooks Team

Re: Why doesn't my project page load?

Hello there, @steve10.

 

Thanks for reaching out to us. I can provide some insight regarding the loading screen issue when attempting to access Projects in QuickBooks Online.

 

We've received similar reports from other users like you who are unable to work with projects because of the never-ending load screen. This is a current issue, and our Product Team is aware of it and is looking for a permanent fix for this unusual behavior.

 

In the meantime, I suggest giving our Customer Care Team a call to add your account to the list of affected users. Please have our representative link your case number to INV-27104.

 

An email will be sent to you with any new information to assure you're up to date with the progress of the investigation. 

 

Here’s how to contact phone support:
1.    Sign in to your QBO account.
2.    Go to Help at the top right.
3.    Click Contact Us to connect with a live agent.


That should do it. Please let me know how the call goes. If you need anything else, leave a reply below. I’ll be here to help you out. Thanks for dropping by and take care!

QuickBooks Team

Re: Why doesn't my project page load?

Hi, @steve10.


I’m here to share some information about the issue with Projects.


Good news! Our engineers have resolved the loading screen when accessing projects. You should no longer have any issues using the feature.


For future reference, click on this link to see our help articles: QuickBooks Online self-help.


Let me know in the comment section if you need further assistance, I’m always here to help. Have a great day!