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rfaass
Level 1

Why is the windows app so unreliable, every other transaction I have to clear the cache and reset the app data. Somewtimes the save give a jason error as well...

 
1 Comment 1
KlentB
QuickBooks Team

Why is the windows app so unreliable, every other transaction I have to clear the cache and reset the app data. Somewtimes the save give a jason error as well...

Hi rfaass,

 

Thanks for performing the basic troubleshooting steps. There are several users who reported similar issues on their accounts. JSON error is a script error that interrupts the transmission of data between server and web application. Our product developers are aware of this problem and are doing their best to fix this as soon as possible.

 

I recommend giving us a quick call so that your account details will be added to the list of affected users. We will provide you updates via email once a permanent fix is implemented. 

 

Here's how to contact support:

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter "JSON error" in the description.
  4. Hit Let's talk.
  5. Select Get a callback or Start a chat.

You can refer to the screenshots below:

 

HELP1&2.png HELP3@4.png HELP5.png

 

If you have any other concerns or questions, just let me know and I'll be happy to help.

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