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Will QB ever get the desktop app for online working again? It constantly crashes or won't open. I've uninstalled and reinstalled many times.

 
6 Comments
Moderator

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

Thanks for letting me know that you've tried uninstalling the app, donmoss.

 

This is one of the troubleshooting steps we provide to help fix this kind of issue.

Since you're getting the same result, I'd like to know more details about this.

 

Did you get an error when you open QuickBooks?  If so, can you tell me the exact error message? This way, I can verify if there's an ongoing investigation about this.

 

I'd also recommend reaching out to our Phone Support to help you investigate this further. 

 

Here's how to contact them:

 

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern (Desktop app crashes or won't open).
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

 

Let me know if you have additional questions with QuickBooks.

Not applicable

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

I just removed it and re-installed it and as soon as it opened I received this error message; 504 Gateway Timeout

Not applicable

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

Solution - On the desktop app, click help on the top left navigation bar, clear cache, refresh and it is back up.

Experienced Member

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

Not helpful I'm afraid. If you get a 504 error when attempting to open the desktop app there is no help menu

 

Experienced Member

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

I called phone support on this. They replied that it is a known and growing error with no current solution.

Moderator

Re: Will QB ever get the desktop app for online working again? It constantly crashes or won't ope...

Hi VMBusiness, This issue has been resolved by our product engineers.

 

The error happens when a web server attempting to load a page which has slower internet connections. If you're still getting the error, I have a resolution that you may consider doing to get this fixed. 

 

Let's refresh your data. Here's how:

  1. Click the Help icon at the top.
  2. Select Reset App Data.
  3. Click the Run as Administrator.

If the issue persist, please try uninstalling and reinstalling the app.

 

You can also add Intuit as a trusted site. Please refer to this article for the detailed steps on how you can do it.

 

Keep me posted on how these steps work for you. I'm just around to help.

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