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Level 1

You all updated me to 2020 and today i can't find my company file ...... my admin computer is working fine , but the 2nd wont open it ......

 
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Community Champion

You all updated me to 2020 and today i can't find my company file ...... my admin computer is working fine , but the 2nd wont open it ......

Hopefully you installed 2020 on the second computer as each user needs to be on same year and szne update revision.

 

Now on admin computer identify the full address of the company file. Copy and send to second computer or write it down in full and carefully. 

 

As long as sharing has not changed you should be able to browse admin computer from second computer to find the file. And this also is key - did you after installing 2020 and opening file - turn multi user back on? It should have been off during upgrade and also should be off for intermediate updates

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QuickBooks Team

You all updated me to 2020 and today i can't find my company file ...... my admin computer is working fine , but the 2nd wont open it ......

Let me share additional information to help you sort this out, @servantcleaning.

One reason you’re unable to locate your company file is that it was moved or renamed. Let’s perform a wildcard search to fix this.

 

Here's how:

  1. Go to your server computer.
  2. Click the Start button.
  3. From the Search bar, type in any of the following:
    • *.qbw (Working Files)
    • *.qbb (Back-Up Files)
    • *.qba (Accountants Copy Files)
    • *.qbx (Accountants Transfer Files)
    • *.qby (Accountants Change Files)

Just make sure to include the Asterisk (*) before the extension type to ensure the search works correctly. Once located, take note of the company file's location and restore it on your software.  You can read through this article for more detailed steps: Company file is missing or cannot be found.

 

Get back to us here if you have other questions. I'm just a few posts away.

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Community Champion

You all updated me to 2020 and today i can't find my company file ...... my admin computer is working fine , but the 2nd wont open it ......

Yes, exactly.

  Especially when one uses Express install over top of and removing older install the file gets moved to a new folder.  The primary install sometimes can find it straightaway but not so cloent machines

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