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mvinke
Level 1

You asked I am trying to update credit card info on a customer and when i click save an error says there is a problem saving the info on "our end", meaning on Intuit's en

 
1 Comment
MorganB
Content Leader

You asked I am trying to update credit card info on a customer and when i click save an error says there is a problem saving the info on "our end", meaning on Intuit's en

Good morning, mvinke.

 

I want to make sure you're able to update your customer's credit card info.

 

As an initial troubleshooting step, I recommend clearing the browser cache first. The cache is in place to collect data to make loading web pages quicker and easier. If the cache gets too full, it can have an adverse affect by creating viewing and performance errors in QuickBooks Online. The clearing process will get everything back to running smoothly. If you're using Chrome, here's how to get this done:

 

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

 

The following link provides similar steps if you're using a different browser: https://community.intuit.com/articles/1771586

 

Please give this a try and let me know how things look afterward. I'll be here if you need assistance with anything else.

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