We’re moving all Intuit Online Payroll account login credentials to a new authentication system to adapt against and prevent security threats . This ensures we can keep you and your clients’ account, company, payroll, and employee data safe and secure.
What this means for you and your clients
At login, Intuit will prompt you and your clients to reset user IDs and passwords, and to provide some additional details so we can start multi-factor authentication (MFA) through Intuit's central login system. Only those who are authorized will be able access your and your clients’ payroll accounts.
With the Intuit credentialing system, there will now be times when your client will see the Intuit brand. This includes the browser security certificate and while resetting the password.
What to do next
- Tell your clients that they’ll be prompted to update their Online Payroll user ID and password starting. Be ready for any questions your clients might have. Here’s an FAQ you can use to email to your clients beforehand.
- Let your clients know that they will see Intuit branding when they reset their password. See "How can I communicate these changes to my clients" in the Answers to common questions below. We have provided a template that you can use to explain both the login changes and Intuit branding to your clients.
What to expect
Here’s what you and your clients can expect when they reset their user IDs and passwords:
Updating user ID and password:
- Sign in to your account and, when prompted, select Continue.
- Enter your email, new password, and other details to start MFA. Then select Continue.
- When complete, select Finish.
- If you need help with resetting your password, click "Forgot Password?" at the bottom of the page.
- If you are using the new Intuit login credentials, you'll be prompted to enter information for your account and click Continue.
- The next screen will prompt you to check the email where you can reset your password.
- Click the Reset Password link in the email to reset the password for the account.
- Enter your User ID and Password and click Continue to finish resetting your password.
Answers to common questions
Why is this happening?
To keep sensitive company, payroll, and employee data safe and secure, we’ve moved all login credentials to a new authentication system. This ensures that only those authorized can access their accounts.
When will my clients be prompted?
All clients with access to payroll will see the prompt when they sign in to their Online Payroll account.
What if my client has questions about switching their credentials?
To help you get your clients through this change and ensure a smooth migration to the central Intuit credentials, we have set up a new phone number to handle questions about the process: (844) 391-9894. This toll-free phone number will be monitored during our usual support hours, from 6 AM to 6 PM PT, Monday through Friday.
If you wish, you may direct your clients to contact us at that phone number for login migration help. We will answer the phones as “Online Payroll” but there may be instances where we must inform your clients during the call that they are moving to Intuit credentials, such as when they are trying to use a login that is already in the Intuit system.
Can we do this later?
No. You and your clients will need to reset user IDs and passwords when prompted.
Are there any restrictions on the password?
Yes. To create a strong, secure password, make sure it includes 8 or more characters, upper and lowercase characters (ex. Aa), a number (ex. 1234) , and a symbol (ex. @#$!).
What if I want to start the process over again?
If a client uses other Intuit products, like QuickBooks Online, and they choose the same email address to create their Intuit Online Payroll login credentials, they’ll be prompted to sign in as soon as they enter that email address and need to enter the same password in order to use those credentials.
If the client uses the same email address for QuickBooks Online and payroll: There’s a chance that these clients will see the list of their QuickBooks companies when they move to Intuit credentials. Here's an example:
This would only happen if they have more than one QuickBooks Online company listed under those same login credentials.
To prevent clients from seeing any of their QuickBooks Online accounts: Tell your client to use an email addresses they don't typically use for other purposes of their business instead.
If at any time your clients have an issue, you can always start the process over again by removing login access to their Intuit Online Payroll account and then granting them login access again. Here’s how: (1) Sign in to their payroll account. (2) Select the Setup tab. (3) Select Contact Information under the Business Information section. (4) On this page you can either Remove client access or Provide client access.
How should I communicate these changes to my clients?
We have drafted the following message that you can choose to send to your clients. Please feel free to edit it to suit your needs.
Dear Valued Client,
When you log into your Online Payroll account, you will be prompted to update your login credentials. We are moving logins to the Intuit system to ensure that your sensitive payroll data is secure.
Intuit is known for the security of their products. They utilize enhanced security measures designed to help safeguard customers’ sensitive information and fight fraudsters, and continually perform internal risk assessments as well as external security audits to maintain security of their products and services. We are moving to their login system to ensure that your information is safe.
If you already have an Intuit account connected to the email address that you use as your new login ID, you’ll be prompted to log into your existing Intuit account. If this happens, please be sure to use your Intuit password to complete the switch to the new credentials.
After moving to the Intuit credentialing system, you’ll also notice that if you reset your payroll account password, you’ll go through the regular Intuit password reset flow.
If you have questions or issues with the process of moving to the Intuit login credentials, you can call their phone number for help: (844) 391-9894. This toll-free phone number will be monitored 6 AM to 6 PM PT, Monday through Friday.
If you have any other questions, please feel free to contact me for help.