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Add a customer’s shipping address to invoices in QuickBooks

by Intuit• Updated 3 weeks ago

Learn how to add a customer's shipping address to invoices in QuickBooks.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.

If your customer has different addresses for billing and shipping purposes, we’ll show you how to add the shipping address to your customer’s profile, and how to turn on the setting to display shipping information on invoices. We’ll also show you how to create an invoice that displays both the billing and shipping addresses. 

Add a shipping address to your customer's profile

  1. Sign in to QuickBooks.
  2. Go to Sales and select Customers (Take me there).
    Note: If you are using QuickBooks Sole Trader, go to Customers and goals and select Customers.
  3. Select the name of the customer you want to edit.
  4. Select Edit.
  5. If you are using QuickBooks Sole Trader, select Address. If not, go to step 6.
  6. Under Shipping address, clear the Same as billing address checkbox.
  7. Enter the shipping address and then select Save.

Add the shipping address to invoices

Now that you’ve updated the shipping address on your customer’s profile, here’s how to make sure the shipping address shows up on invoices.

Your estimates or invoices will look different depending on whether you have the old or new estimate and invoice experience. Find out which experience you have.

Note: The old invoice layout or experience isn't available in the QuickBooks Sole Trader version.

With new invoicing, you can display or hide the shipping address directly on the invoice itself.

  1. Select + New, then select Invoice.
  2. Select Add customer and choose a customer from the ▼ dropdown. 
  3. Create the rest of the invoice as you normally would.
  4. Select ⚙ Manage to add the customer’s shipping address to the invoice. 
  5. Select the Customisation ▼ dropdown. 
  6. Turn on the Ship to switch. A preview of the ship to address displays on the invoice. 
  7. When you’re done with your invoice, select Save and close.

Step 1: Turn on the shipping setting

  1. Go to Settings Settings gear icon. and select Account and settings.
  2. Select the Sales tab.
  3. In the Sales form content section, select edit ✎.
  4. Turn on the Shipping switch.
  5. Select Save, then Done.

Step 2: Create an invoice with the shipping address

Now that you’ve turned on the shipping setting, QuickBooks automatically adds your customer’s shipping address to invoices. When creating the invoice, you can edit the shipping address on that single invoice. Here’s how:

  1. Select + New.
  2. Select Invoice.
  3. From the Customer ▼ dropdown, select a customer.
  4. In the Shipping to field, edit the address. 
  5. Create the rest of the invoice as you normally would. 
  6. Select Save.
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