Apply a journal entry credit to an invoice in QuickBooks Online

When you need to update an unpaid invoice, you can apply a journal entry credit to that invoice.

First, create a journal entry using Accounts Receivable as the associated account, and select the customer's name from the Name column.

Then, apply that journal entry as a credit to your customer's unpaid invoice.

1. Select + New.
2. Select Receive payment.
3. Select a customer.
4. Under Outstanding Transactions, select the invoice.
5. Under Credits, select the journal entry to apply it as a credit.(Note: The Credits section only appears if there is an unapplied customer credit. Make sure to record the journal entry correctly.)
6. Select Save and close.