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Troubleshoot employee set up

Learn how to troubleshoot employee set up switching from QuickBooks Desktop to Online.

If you've moved from QuickBooks Desktop to QuickBooks Online  and you can't move on to the Taxes section in your employee set up section,  it's likely because you need to inactivate an employee.

We'll show you how to update your inactive employees, as well as active employees, so you can complete your payroll set up.

If you are trying to set up QuickBooks Online and you can't move on to the Taxes section, it's likely because you need to inactivate an employee.

  • Don't use this procedure if you plan to rehire the employee. Or have paid wages to them in the current calendar year.
  • As long as one employee is fully completed and all other employees have either the Basic or Employment sections completed, you may move on to the Taxes section. (Step 2) 
  1. In the Employment section, choose Not on Payroll for an inactive employee.
  2. Complete the Employee Overview section. (See screenshot below.)
  3. Select Continue to Taxes.
    Employee overview screen in QuickBooks Online,
  4. Select Continue to Taxes again in the pop-up window.
    You are missing a few details warning screen in QuickBooks Online employee overview
  5. Complete Pay History for all employees paid this year.
  6. Select Continue.
    Employees you’ve paid this year overview screen in QuickBooks Online

That should fix what was blocking your employee set up.

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