If you are having trouble installing the WooCommerce integration, you may be seeing one of the following error logs. Below are some steps you can take for each error type.
Unable to install: Authentication Error: Invalid Signature - provided signature does not match.
|If you are presented with this error message, it means that your WooCommerce consumer key and consumer secret may have expired or is no longer valid. Try this: Go into your WooCommerce Account. Click on “Your Profile”. Revoke the API key. Renew the API key and reinsert the newly generated key into the installation field on QuickBooks Commerce.|
|WooCommerce hosting provider is breaking API requests|
Unable to install: Authentication Error: oauth_consumer_secret is missing
|This error is caused because the hosting provider that relays information between QuickBooks Commerce and WooCommerce is stripping headers on requests made on their eCommerce stores. Try this: You will need to contact your hosting provider and tell them to check if they are doing this, and if so, allow these parameters to be relayed to WooCommerce.|
Unable to install: We cannot connect to your store's API at "http://test.com", please double-check the URL and that the API has been enabled and try again.
|The error occurs because an incorrect URL was entered into the field. Try this: Copy and re-paste the URL into the field. Ensure that you have entered the ENTIRE URL into the area, including the https: and the .com.Also, ensure that you enter the components of the URL that come after the .com. For example. If your URL is http://test.com/store then entering just http://test.com will generate this error.|
We are unable to validate the SSL certificate for https://test.com
|This error occurs when you attempt to use an https protocol when your WooCommerce website either has an invalid SSL certificate or does not have an SSL certificate. (This means your URL does not begin with https). Try this: Remove the s from https and re-try the URL.|