Learn what you can do if you get an email or message about extra user subscriptions going away.
If your business uses QuickBooks Online, you might see these messages:
- “Extra user subscriptions are going away”
- “Some of your users will lose account access...”
Why you’re seeing these messages
Each version of QuickBooks has a maximum number of users that can access your books. In the past, you were able to add additional users beyond that limit. But now, you’ll need to stick to the number of users allowed in each version. This is so you have the version that’s designed to handle the users you need.
|Important: If you’re over the user limit for your plan, be sure to upgrade or remove users before July 31, 2019. After that, some of your users might not be able to access your books anymore. QuickBooks will remove the most recently added users first until you get to the limit for your subscription.|
Here’s how many users you can have in each version of QuickBooks:
|QuickBooks Online plan limits|
|Classes and locations (combined)||0||0||40||No limit|
|Chart of accounts||250||No limit|
|Other user types (unbilled):|
|Reports-only||0||No limit||No limit|
|Time tracking-only||0||No limit|
What you can do
If you’re the QuickBooks master admin for your company, check your user list and see if you need more users than your plan allows. To check your user list, go to Settings ⚙ and select Manage Users.
Learn about QuickBooks Online Advanced
QuickBooks Online Advanced is built for businesses that need more users. It gives you up to 25 billable users. It’s designed to give you room to grow your business, get deeper insights, dedicated support, and easy collaboration.