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Duplicate transactions when using a recurring template
If you're seeing duplicate transactions from your recurring template, it may be that you have two or more templates created for the same customer. These templates could be named differently.
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| Note: Recurring templates are only available in QuickBooks Online Essentials and QuickBooks Online Plus. |
Search for the duplicate template
To check for the duplicate template:
Go to Reports
, then Standard reports (Take me there).In the "Find report by name" field, enter Recurring Template List.
Select Customize.
On the Customize report window, select Filter, then the Name checkbox.
In the Name field, select the customer’s name.
Select Run report.
Delete the duplicate template
Notice that each item listed is a separate template for the customer. If you see a duplicate template, make note of the template name. To delete the duplicate template:
Go to All apps
, then Accounting, then Recurring transactions (Take me there).Locate the Template Name that is causing the duplicate transaction.
Select Delete from the Action column.
Select Yes to confirm you want to delete the template.
Now you know how to handle duplicate transactions from your recurring template.
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