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Accept flexible spending cards

Learn the first step to accepting flexible spending cards: Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with QuickBooks Payments.

Good news! You can process payments using flexible spending cards, making it easy for your customers using FSA/HSA cards to pay for their medical expenses. Here's how.

Send a request to accept flexible spending cards

  1. Write a letter requesting the ability to receive flexible/health spending cards.
    1. State the type of product and/or service you provide.
    2. State the name of your business.
    3. Include your 16 digit merchant account number.
    4. Your request must be signed by the principal on your merchant account.
  2. Fax your request to Account Setup and Maintenance at 818-301-2158 or email to IMSOASISQUALITY@INTUIT.COM

If your business type is one of IRS approved like medical, dental, vision or pharmacy practitioners. You'll be ready to accept FSA/HSA cards in 2-3 business days. If not, additional documentation might be needed.

I'm already authorized to accept flexible spending card payments, why do I get declined customer transactions?

Here's a list of possible reasons why your customer's FSA/HSA card gets declined:

  • Funds are not available
  • Card is expired
  • Cardholder went over a specific limit (varies per card)

Advise your customer to call the phone number at the back of their card to know the status of their FSA/HSA.

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