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Sending Transaction Receipt from Merchant Service Center via e-mail, SEND button is non-responsive

What you may be experiencing:

Merchants using the Merchant Service Center to send transaction receipt via email, are encountering a [SEND] button that is not working. When clicking the [SEND] button, nothing happens.

What you can try now:

You can send the receipt via e-mail using the workflow below:

  1. Log into Merchant Service Center
  2. Open Transaction search
  3. Locate transaction
  4. Click the Gear icon on the right of the transaction
  5. Click Email Receipt
  6. Enter e-mail address, select [SEND] - Confirmation will show.


Current Status:

Good news, this issue has been resolved! If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.
Thank you for being patient with us while we worked to resolve this issue for you!

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