Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 

Troubleshooting Quick-Start Guide for the QuickBooks Online app

Here are some quick steps to fix most app-related issues.

Tip: Contact the support team using a different device from the one we will be helping you with.

  1. Change the data connection on your device.
    • If connected to Wifi, turn it off and use cellular data.
    • If connected to cellular data, connect to Wifi.
  2. Close and restart the app.
  3. Clear app data.
    • There are two places to clear app data and remove cached data:
      • In the QuickBooks Online app:
          • Android: From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.

        • iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.
      • In your device Settings:
          • Android: From your device's Settings, select Apps (varies by device), choose QuickBooks app from the list, and then select Storage. Finally, select clear data.

        • iOS: From your device's Settings, select Setting General iPhone Storage and choose an an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

Was this helpful?

You must sign in to vote, reply, or post
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us