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Akita
Level 1

24/7 contact number for support

Quicken Classic Deluxe.  Renewed annually last renewal was few days ago.  Jan 25

Chrea
Level 6

24/7 contact number for support

@Akita 

You can contact @Fiat Lux - ASIA to convert your data to QB Desktop as the first step. Then you will be able to convert it again to QB Online.

richay
Level 1

24/7 contact number for support

I'm trying to update my payment method for my Quick Books Pro

RogelioL
QuickBooks Team

24/7 contact number for support

Updating your payment method for QuickBooks Pro is essential to ensure uninterrupted service. Let me walk you through the process in a smooth and efficient way, @richay.

 

We’ll start by accessing your Customer Account Management Portal (CAMPs) to update your QuickBooks Desktop Pro payment method. With CAMPs, you can manage your accounts, products, contacts, billing, and user ID access.

 

To update your payment details using CAMPs, please follow the steps below:

 

  1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
  2. Select QuickBooks Desktop from your list of products and services.
  3. Click on details next to your QuickBooks Product.
  4. Select Edit next to your Payment Method to update your payment details. Once you're finished, click Save and Close.
  5. Open QuickBooks Desktop.
  6. Go to the Help menu, hover over Manage My License, and then select Sync License Data Online.

 

For additional information about updating your billing info, please refer to this article: Fix subscription has lapsed error in QuickBooks Desktop.

 

Moreover, you might want to check out this article to learn how to fix common QuickBooks Desktop issues:

 

If you encounter any difficulties along the way or have further questions about managing your QuickBooks Pro subscription, please don’t hesitate to reach out. I’m here to ensure that all your concerns are addressed promptly and that your subscription management is hassle-free, @richay.

Chrea
Level 6

24/7 contact number for support

@richay 

Can you login to CAMPS as the Primary Contact and find your license code there? You can also renew your license through a partner and get $100 cashback.

Nightfox
Level 1

24/7 contact number for support

Okay, this is happening to us as well. We received a payment from a longtime client on the 30th, and it is still "in review" almost a week later. Yes we checked our emails, and not there is not information at all. The "helpful" chatbots just run you around in circles and offer similarly infuriating advice, like links on how to run a basic accounting report - as if we started running a business yesterday.

I've been trying to get in touch with a human to talk about this for days, so the line they gave you about their west-coast customer service hours is a lie. Quickbooks has been raising their rates for years, and the service gets worse each time.

 

My next email is to my attorney general. I recommend you do the same.

BronsonQ
Level 1

24/7 contact number for support

I pay to have QB send all my employees W2's by Mail.  However, none of my employees have received them, while QB is saying sent on Jan 10th under payroll tax section, Please advise, thank you!

JamaicaA
QuickBooks Team

24/7 contact number for support

The sent status shown under the Payroll tax section is for the W-2 filing, BronsonQ. I can share the delivery time of the forms and ensure your employees receive them promptly so you get the most out of the service payment.

 

We'll mail the W-2s to your employees' mailing addresses via USPS starting January 16 through January 31. You'll want to check with them to confirm their mailing addresses are correct. Please also know that this service relies on external vendors for printing and distribution. 

 

Additionally, you can contact our live support for further assistance about the W-2 delivery for your employees. They have the specific tools to provide updates regarding the process. Check out this article for the steps to get to the Help panel and the support hours under QuickBooks Payroll: Get help with QuickBooks products and services.

 

Otherwise, consider printing and mailing them yourself. Since this is because they did not get the original W-2, write REISSUED STATEMENT on the top and include a copy of the W-2 instructions. Follow the instructions below:

 

  1. Go to the Taxes menu, then select Payroll Tax.
  2. Navigate to the Filings tab, click Resources, then W-2s
  3. Review the list of employees who opted for a printed copy.
  4. Choose View or Manage on the copy you need:
    • W-3 Summary Transmittal of Wage and Tax Statements
    • W-2, Copies B, C & 2 (employee)
    • W-2, Copies A & D (employer)
  5. Click View and print
  6. Hover your mouse to the Print icon, then Print

2.png

 

1.png

 

Here's your guide if you'd like to get a copy of the previous years: Print your W-2 and W-3 forms.

 

Furthermore, use this reference to ensure on-time submission of your tax filings and employee management tasks: Year-end checklist for QuickBooks Online Payroll.

 

Providing W2 forms to employees helps ensure their record of earnings and tax withholdings for the year. If you have more inquiries or clarification regarding tax forms or procedures, add them to this thread. We'll be here to assist you.

9696
Level 1

24/7 contact number for support

I need to talk to an online QuckBooks Desk T to fix the problem.  What phone number do I call to connect with this live person? Also can I have help in spanish?

 

Chrea
Level 6

24/7 contact number for support

@9696 

You must ask Support to call you back.

quickbooks.intuit.com/learn-support/en-us/contact

 

What problem did you encounter?

 

jenop2
QuickBooks Team

24/7 contact number for support

We want to ensure that you receive the support that you need when it comes to using QuickBooks, 9696. We're here to listen and provide the most helpful support possible.

 

To begin, can you share more details about your concern? With more information, I might be able to provide specific steps or point you to a helpful resource.

 

Also, can you confirm which QuickBooks version you're using? Is it the online platform or the desktop application?

 

Please note that the easiest and most secure way of reaching out to our phone and chat support teams is through the Help menu inside QuickBooks. Let me show you how:

 

QuickBooks Desktop

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us at the bottom of the screen.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your account and select Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. If you have more than one account, select the account you want to use, and then click Continue.
  7. Choose between Chat or Callback.

 

QuickBooks Online

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Please note that we currently don't have a dedicated support line for Spanish or other languages. However, you can request that the representative arrange a three-way call with a translator to ensure clear communication in your preferred language.

 

To help you get up and running with QuickBooks, I've compiled some valuable resources for you:

 

 

Remember, you're not alone in this process. The entire Community forum is always available if you have questions or need further guidance. We're always on standby and eager to assist you with any challenges you might encounter.

191523
Level 1

24/7 contact number for support

hi

JayneusCaesarR
QuickBooks Team

24/7 contact number for support

Thank you for joining this thread, @191523.

 

Could you please provide additional information regarding your specific experience with QuickBooks? Providing a detailed description, including any scenarios, will help us better understand the nature of your concern. 

 

Additionally, could you verify which version of QuickBooks you are currently using? Are you operating on the online platform, or are you utilizing the desktop application?

 

Please be aware that the easiest and most secure route to connect with our phone and chat support is by using the Help menu directly within QuickBooks. Let me guide you through this process step-by-step.

 

In QuickBooks Online, please follow the steps below:

 

  1. Select the Help menu at the upper-right corner of your screen.
  2. Locate the Assistant tab.
  3. Enter "contact support" in the chat box and click Enter.
  4. Select Contact a Human, then select Live Chat or Call me back.
  5. Enter a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

For QuickBooks Desktop:

 

  1. Open your QuickBooks Desktop.
  2. Go to the Help menu and select QuickBooks Desktop Help.
  3. Select Contact Us below the screen.
  4. Type a detailed description of your issue, then click Continue.
  5. Sign in to your account and click Continue with my account.
  6. Check your email for the single-use code and enter it. Then, click Continue.
  7. Select either Callback or Chat.

 

To connect directly with an expert, please refer to the support hours provided. This will ensure that you receive timely assistance from our knowledgeable team.

 

I'm looking forward to your detailed response. If you have questions, please include them in your reply. I'm here to offer comprehensive support. Thank you.

Anthony syk
New Member

24/7 contact number for support

I have a a message that say deposit withheld 

 

RogelioL
QuickBooks Team

24/7 contact number for support

I can see how important it is to receive payments in a timely manner. Let me help clarify why you're receiving a message "deposit withheld," Anthony.

 

To begin with, please know that payments can be temporarily withheld due to several reasons related to the details in your merchant account, certain transaction activities, or the need for additional verification. These safeguards ensure that transactions are secure and compliant, protecting all parties involved.

 

Common Triggers for Payment Holds:

 

  • Exceeding Transaction Limits: If your payment processing volume exceeds the maximum dollar amount expected for your account, it might trigger a hold.
  • Multiple Unsuccessful Authorization Attempts: Repeated failed attempts to process a transaction can also result in a payment being withheld.
  • Verification Requirements: Certain transactions might require additional verification of your business type to ensure adherence to Intuit’s Acceptable Use Policy.
  • Risk Detection: Our systems detect processing patterns that pose potential risks. This precautionary measure is essential for maintaining the integrity of transactions.

 

If there’s an issue with the payment, we’ll notify you via email detailing why the payment was held and what specific information or documents are needed to release the funds. Please check your email inbox for this notification and follow any enclosed instructions.

 

Upon submitting the requested information, our review process is completed within 2 business days. We aim to resolve these issues promptly and proceed with processing your payment as soon as possible.

 

To learn more about withheld funds, please refer to this article: Learn about funds on hold in QuickBooks Payments.

 

You can also check out this article for additional references when receiving online payments from your customers: 

 

 

Thank you for your patience and cooperation as we work through this together. If you have any follow-up questions or need further assistance, please don't hesitate to reach out. We’re here to support you and make sure your business's financial operations run as smoothly as possible.

CGray1975
New Member

24/7 contact number for support

putting a two user license of quickbooks desktop premier 2019 on a second laptop

AnneMariee
QuickBooks Team

24/7 contact number for support

I'm chiming into this thread to assist you, CGray1975. Whether you're installing QuickBooks Desktop (QBDT) on another laptop or have other inquiries, I'm here to guide you and ensure a seamless experience.

 

Before anything else, please know that QBDT Premier 2019 is outdated and will no longer receive updates or customer support. Additionally, you'll no longer have access to any other Intuit services integrated with QBDT, including payroll and bank feeds.

 

To download QBDT on another laptop, please visit this link. Installation and activation guides are also available for ease of access. Just keep your license and product code handy for a smoother process.

 

For more info on installing and setting up QBDT, refer to this article: Install QuickBooks Desktop.

 

For support on finding important information about your product, check out this article: Find QuickBooks Desktop license info.

 

I'm glad I could provide the necessary support with downloading QBDT on your second device. If you have any other questions, please don't hesitate to leave a response below. I've got your back at every step. Have a great day!

Chrea
Level 6

24/7 contact number for support

@CGray1975 

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

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