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Zarate Studios
Level 1

24/7 contact number for support

Do they give referral codes? I've been searching everywhere on my account for a referral code for a colleague that is wanting to use Quickbooks for their own business...

MorganB
Content Leader

24/7 contact number for support

Hello, Zarate Studios.

 

Thank you for joining this thread. I'm happy to provide some info about referring your friends to use QuickBooks Online.

 

You may be interested in joining the QuickBooks Business Affiliate Program. By doing so you can offer discounts and earn commissions on QuickBooks Online subscriptions. The QuickBooks Business Affiliate Program is a great way to build deeper relationships with your small business customers, and to attract new ones. As a Business Affiliate, you can offer unique discounts on QuickBooks Online. Or, you can earn commissions for referring new paying subscribers to QuickBooks Online.

 

The following article provides additional info about promoting and selling QuickBooks through the QuickBooks Business Affiliate Program.

 

Please feel free to reach back out if you have any other questions. I'll be here to lend a hand.

1917
Level 1

24/7 contact number for support

Renewal Charge 

 

Chrea
Level 6

24/7 contact number for support

@1917 

QB Desktop or Online?

Any specific concern?

JoesemM
Moderator

24/7 contact number for support

Thank you for reaching out, 1917.

 

I would love to assist you in achieving your goal. However, could you provide more information about the specific issue you're facing? Are you experiencing difficulties renewing your subscription or seeing extra charges on your account?

 

If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Gear icon, then Subscriptions and Billing.
  3. You’ll see all your active subscriptions.

 

The description on your bank/credit card statement can also help identify where a charge came from.

 

If you need to resubscribe or switch to a different payment method, follow this article: Resubscribe to or reactivate QuickBooks Online.

 

Moreover, it would be helpful if you could provide a screenshot of the transaction or account details related to the charge. This will allow me to understand the situation and offer a more accurate resolution.

 

Once everything is set, you can manage your QBO subscription by updating your payment method, changing your plan, or checking your billing records. For a complete guide, check this article: Manage billing, payment, and subscription info in QuickBooks Online.

 

I appreciate any details you can provide regarding the renewal charge or concerns related to QuickBooks. I look forward to assisting you again. Take care.

LucS
Level 1

24/7 contact number for support

I just had the worst experience with customer support. The guy told me that I should not use the app and 6 months ago I was told otherwise. He told me that a lot of things have changed in 6 months and that Microsoft is to blame. He ended up raising his voice at me. I think that they forget who is paying their salary. I am getting tired of this product, I have had several bad experiences and I feel that it is not ok to be treated that way when you pay the bill 

Tori B
QuickBooks Team

24/7 contact number for support

Thanks for sharing your concerns, @LucS.

 

Please know that we do not wish to leave you with this impression. I have noted your concerns and will be sure to report them. 

 

I am happy to help you in any way I can. You can always reply to this comment, and I will be sure to get back to you promptly. Would you mind sharing what's going on? Please provide as many details as you can so I can share the right set of steps. 

 

Our goal is to ensure that our valued customers, like you, get the support they need. Working together is how we can thrive and create solutions. Chat with you soon!

Newbetteryou
Returning Member

24/7 contact number for support

Hello! I have problem with connecting my Wise account to the Quick boks app. 

Carneil_C
QuickBooks Team

24/7 contact number for support

There are possible errors that can prevent the Wise account from connecting, @Newbetteryou. However, I need more details to help me get on the same page. I'm here to provide assistance to help you sort this out.

 

Could you please confirm if you're trying to connect a Wise account through an application or bank? What specific errors have you've encountered while connecting it with your QuickBooks Online (QBO)? Any additional information you can share would be appreciated.

image.png

 

For now, I recommend performing some troubleshooting steps to help rectify the possible browser issue.

 

First, open your account in an incognito or private window for testing. Here are the keyboard shortcuts for quick navigation:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If you're able to connect Wise seamlessly, you may get back to your default browser and clear its cache or use a different supported browser.

 

On the other hand, you can manually upload your bank transactions using a CSV file and ensure that you format your data according to the QuickBooks requirements.

 

After that, you can categorize them to ensure that they're posted to appropriate accounts for tracking.

 

If you need additional support in managing your transactions, feel free to explore our QuickBooks Live Expert Assisted services at any time. Our professionals are available to discuss valuable practices to help you organize your entries for precise reporting and tax calculations.

 

Click the Reply button if you require additional assistance in setting up bank or app connections in QBO. We're determined to help you succeed.

JoeBoxer4715
New Member

24/7 contact number for support

I need to talk to a person cause I have a unique situation that needs to be handled 

Candice C
QuickBooks Team

24/7 contact number for support

Good evening, @JoeBoxer4715

 

Thanks for joining in on this thread. 

 

You can contact our Customer Support Team in the product by following the instructions below: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Tap the Contact Us button. 
  3. Enter your question and hit let's talk
  4. Scroll down and select to Get a callback

 

Support Hours: 

 

Solopreneur, Simple Start, Essentials, Plus 

 

  • M-F 6 AM to 6 PM PT
  • Saturday, 6 AM to 3 PM PT

Advanced

 

  • any time, any day

 

Please let us know how your call goes. We're always here to lend a helping hand! 

Elisa Carter
Active Member

24/7 contact number for support

I ordered a credit card reader and need to know when I will receive it 

GianSeth_A
QuickBooks Team

24/7 contact number for support

Your card reader should arrive in 4 to 7 business days. Elisa, to track its progress, I recommend checking your order confirmation email. I'll add more details below.

 

Card readers are compatible with the GoPayment app and other QuickBooks products. Also, if you're using QuickBooks Online through a web browser, you can generate and send invoices via email, allowing customers to make online payments.

 

To learn more, visit the Mobile Credit Card Reader website to view rates.

 

Moreover, you can check out this article: Set up a card reader for QuickBooks. It provides a step-by-step guide to manage your transactions efficiently.

 

Additionally, here's an article that can help you in the future: Process payments in the GoPayment app. It'll guide you on how to connect and give you full insights about the progress.

 

We aim to provide you with a seamless and efficient experience. If you require further assistance managing your card reader, click the reply below. We'll answer it right away.

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