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lgsonoma
Level 1

4-step verification

This is ridiculous.  I downloaded Authenticator per Intuit's advice and am happy to use that OR receive a text with a code but waiting for an email while trying to sign in is ludicrous.  How do I get around this???  Every bank I deal with is happy to text me a code BUT NOT INTUIT???  What the hell?  My browser is cleared every time I log off for security reasons, but I suspect Intuit doesn't really understand security.  Can anyone help?  Password, email, Authenticator and Captcha.  FOUR steps to log in!

2 Comments 2
AileneA
QuickBooks Team

4-step verification

Hello, lgsonoma. 

 

Thank you for reaching out to the Community. The Multi-factor is a security enhancement on top of the usual password requirement. You can receive the security code via your email or through your mobile device. 

 

Also, Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. 

 

I'm adding these articles for more resources about the security settings of your account:

 

 

If the same thing happens, I'd recommend communicating with our Support Team so they can look into this and investigate further. They have the tools to pull up your account securely. 

 

Keep me posted if you need further assistance about verification steps or how the call goes. Support is just one click away. Take care. 

lgsonoma
Level 1

4-step verification

Hi Ailene-

Thank you for your response but I am still trying to turn OFF the EMAIL verification step in this process but retain the text message verification.  Neither of those articles is telling me how to accomplish this.  This was not an issue with my desktop version of QB and is now quite irritating.

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