404 page not found error message appears when I try to pay a contractor on the contractors tab in payroll in QB online

I know it's unexpected, @Karla65. Let me help you get back to your working track.

The error 404 means that the web page you're trying to reach could not be found on the server. Let's run some basic troubleshooting steps to isolate the problem. We can start with checking if your computer is connected to the internet and then accessing QuickBooks Online in a private browser. Usually, this resolves any browser-related issues since it avoids cache data that may also be causing the page unable to load.

Here's how to open a private browser:

•   Google Chrome: press Ctrl + Shift + N
•   Mozilla Firefox: press Ctrl + Shift + P
•   Microsoft Edge: press Ctrl + Shift + P
•   Safari version 11 or higher: press Command + Shift + N

Then sign in as a primary or company admin, then try paying your contractors in the Contractor tab in Payroll again. If it works fine using the private browser, open your account using the original browser and clear your regular browser's cache. You may also try accessing your account using another supported browser.

Please tell me how it goes or if you have other QuickBooks Online Payroll navigation concerns. I'm always here to help you more. Keep safe.

I did as you suggested and still got the 404 message. The owner tried as well with his admin creds and got the same error message. 

I appreciate your prompt response, @Karla65. I can help you resolve the error 404 you've encountered in QuickBooks Online.

Let's take another approach now that you've done the troubleshooting step recommended by my colleague above.

I would suggest contacting our Technical Support Team. They are the ones who can assist you with your issue through a screen-sharing session.

Here’s how to contact them:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community for help from businesses like yours.

Please note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.

You can visit this article for additional details on how to pay contractors with direct deposit in QuickBooks Online.

I've included this link to give you more details about the 1099 fillings in the future. 

If you have any further issues, please contact me. I'd be delighted to respond to them on your behalf. Keep yourself safe.

Hi Karla, I'm experiencing the exact problem with paying contractors, both admin and primary admin get error 404 message. Were you able to solve this issue? I've been on the phone with QB for 5 hours and am just getting the run around. I've tried all of their "fixes, different browsers, different computers, users and nothing has worked. PLEASE HELP ME!!!!!

I'm experiencing the exact problem with paying contractors, both admin and primary admin get error 404 message. Were you able to solve this issue? I've been on the phone with QB for 5 hours and am just getting the run around. I've tried all of their "fixes, different browsers, different computers, users and nothing has worked. PLEASE HELP ME!!!!!

Hello there, @Mdavis3612.

I'll share details as to why you received an error when paying contractors in QuickBooks Online Payroll (QBOP) and guide you on the next steps you need to take to help resolve this matter.

For the time being, we have a newly opened investigation about error 404 when paying contractors in the Contractors tab in QBOP. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can pay your contractors in no time.

In keeping with this, I'd recommend contacting our Payroll Care team again. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. Then, you can provide the INV-75908 as your reference. 

Once resolved, go back to the Contractors tab and pay your contractors using direct deposit. For the complete guide, please see this article: Pay a contractor with direct deposit.

When everything is all set, you may want to run, print, and customize payroll reports (for example, Contractor Payments) to monitor your expenses in QBOP. For the complete list of reports and a guide on how you can access them, please check out this article: Run payroll reports in QuickBooks Online Payroll.

We appreciate your patience regarding this matter. If you have other payroll concerns or questions about managing contractors in QBOP, I'm always ready to help. Take care, @Mdavis3612.

I am still getting this error. The contractors tab has never worked. Always get "error 404". Please advise. 

@Mdavis3612 Were you ever able to fix this issue? 

I am also having this issue

Was anyone able to resolve this yet????

Thank you for bringing this to our attention, mushkyk770.

Let's get you connected with the appropriate support so you can pay your contractors in the Contractors tab seamlessly.

The investigation about the 404 Page Not Found error when paying contractors has been tagged as closed and resolved. Since you're still experiencing the same issue, I recommend contacting our Payroll Team for further assistance. They can perform in-depth troubleshooting steps in a safe environment. If a large number of users are still affected by the error, they can open a new ticket and sign up for the notification list to receive email updates.

Here's how to obtain the contact information:

1. In QuickBooks Online (QBO), navigate to the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and briefly describe your concern in the Type something field.
3. Tap the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
4. Click the Continue button to view the support options.
5. Select Chat to start a conversation or Callback to speak with an agent.

To learn more about the different methods for paying your contractors, see the following resources:

• Pay a contractor with direct deposit
• Pay a contractor with a paper check

Furthermore, these articles will show you how to quickly accomplish all of the tasks required to complete the payroll and contractor year-end filings:

• Year-end checklist for QuickBooks Online Payroll
• Get answers to your 1099 questions
• Create and file 1099s with QuickBooks Online

Reach out to me again if you still have additional questions about paying your contractors or have other QuickBooks concerns. I'll get back to help you the best that I can, mushkyk770.

Customer support is closed and I have tried the steps above. What is wrong with the software? Same issue as above and my contractors are waiting to get paid!

Hello GoliathPipe,

I appreciate you for joining this thread and trying the recommendation above. Let's ensure you'll get in touch with our Support Team successfully.

I see how important to run payroll for your contractors. As advised, we'll need to sign in as a master admin to pay contractors. Still, I'd suggest contacting our Support Team since you've performed it already and still experiencing the same result. We'll have to conduct a set of examinations to determine why it is happening in your book. To contact us, we can follow the same steps shared above.

Below are the lists of our Support hours:

• Plus, Essentials, Simple Start- (M-F 6 AM to 6 PM PT) and (Saturday 6 AM to 3 PM PT).
• Advanced - any time, any day

You can also visit this article and get our contact details. This is the other way around to contact us outside QuickBooks Online company: QuickBooks Online Support.

Please don't hesitate to add another post if you have more concerns about contractors and anything related to QuickBooks. I'm here to help in any way that I can.

Not resolved yet. Chat person says contact my master admin person and have her contact customer service herself to possibly change my permissions as a user. To be continued...