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A general journal entry shows up in the reports but when I try to go to the entry I get message the entry does not exist

A general journal entry shows up in the reports but when I try to go to the entry I get message the entry does not exist. It shows up in all reports but when I click on it nothing happens, when I search in general journal entries it is not there when I search by the entry number iI get message the entry does not exist

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Re: A general journal entry shows up in the reports but when I try to go to the entry I get messa...

Hi there, @Bob Pierce.

 

Welcome to the Community. I'm here to help figure out why you can't search for this entry in QuickBooks.

 

It's possible that this is a data issue within your company file. Let's try checking out first by verifying your data. Missing transactions and discrepancies on reports are usually the common reasons to use the verify feature.

 

If the verify feature indicates that there is an issue with your file, you'll need to Rebuild your data to correct the problem. Let me route you to this article for the troubleshooting steps: Verify and Rebuild Data in QuickBooks Desktop.

 

Keep me updated how it goes. I'm here to help share other troubleshooting steps so we can locate this missing entry. 

 

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Re: A general journal entry shows up in the reports but when I try to go to the entry I get message the entry does not exist

Here are some considerations:

You hardly ever use JE in QB, and not when Names are involved. You avoid JE for AR, AP, QB Sales, Sales Taxes, banking, inventory, QB payroll. They bypass Cash vs Accrual Basis and do not provide for listing items (Products/Services) and do not show in many reports. Or, the data that shows seems to be from a different Line in the JE; that's because of the issue of "Source vs Target" conflict.

 

So, to get around this, sometimes people skip the first line. Now there is no Source and everything is Target, but now you cannot double-cllick that JE to zoom into it from a report. That's why it is not the right solution, in that most times, a JE is not even the right transaction type to be using.

 

You can fix this. You would start by replacing the JE with the proper transaction, for what this is trying to accomplish. If it is simple and proper as a JE, it never needs to have the first line skipped.