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c6713262
Level 1

A payment went says it’s on hold and needs attention?

Payment on hold?

1 Comment 1
KenoLee_P
QuickBooks Team

A payment went says it’s on hold and needs attention?

Hi there, c6713262. If you're using QuickBooks Payments and notice that your funds have been placed on hold, it indicates that the transaction is currently for review.

 

If there are any updates with the payment, we’ll notify you by email. This process typically takes up to 2 business days. The notification will be sent to the contact email address you provided when signing up for QuickBooks Payments.

 

Don’t forget to check your spam or junk folder, as the email may have been filtered there. If you are unable to find the email, I recommend reaching out to our Payments Live Support Team for further assistance. They have the tools and expertise to help you resolve the issue.

 

For more details, check out this article: Learn about funds on hold

 

If you have additional questions, feel free to comment below.

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