Hello, My company has been using Quickbooks for over 25 years. Last Wednesday I reached out to support with help removing a duplicate Intuit ID, the CSR helped me to delete the login ID. Yesterday we discovered that we no longer have access to our Quickbooks Online database. I've spent the last two days on the phone with tech support and have gotten Nowhere this is after numerous cases and investigations. We have a payroll coming up and it's imperative that we get access to our QB account! PLEASE HELP!
This isn't the kind of service we want to leave you with, @thisguychad.
I've checked and found a case regarding this issue, and it has already been escalated. You should be receiving an email from Intuit in the next 48 hours for the solution. You'll want to check your inbox from time to time for the reply from our escalation team.
If you haven't receive any response, please reach back to our Customer Care Support. This way, they'll verify your account and check the status of the escalation.
Here's the link to reach out: QuickBooks Online Support.
I'm also attaching this link here to help you manage your account. It has topics about managing password, viewing account fees, upgrading subscription, and much more: Your QuickBooks account.
Please don't hesitate to reply if you have other questions about your QuickBooks account. I'll be around for you. Take care and have a great day ahead.
noun. the ability, right, or permission to approach, enter, speak with, or use; admittance: They have access to the files. a way or means of approach: The only access to the house was a rough dirt road.
Hi there, Susie225.
I appreciate you for expounding the word Access.
Apart from this, is there anything that I can help you with managing access to your QuickBooks data?
I'll be keeping an eye on your response. I'll take it from there.
Thanks for chiming in! Let’s go ahead and reach back out to Support since they are the best way to follow up on an escalation. The link my colleague, Sheilla, shared above lists the steps to connect with us.
Let me know how the conversation goes and if you were able to get an update. Until then, I hope you have a wonderful day!