Account on hold in error...no help

Let me help reactivate your account in QuickBooks, userageinginyourplac.

Here are the possible reasons you’re seeing the error when reactivating the subscription:

• You have no user access rights.
• The account number is invalid.
• The card is over the limit or expired.
• The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
• The browser’s cache is full.
•  

You'll want to update your billing information on file. I'll show you how to do it below:

1. Log in as the Master or Company Admin.
2. Go to Settings ⚙, then click Account and Settings.
3. Select Billing Subscription.
4. Click Edit ✎ beside your payment method.
5. Update your credit card info.
6. Ensure the address in QuickBooks is the same as the one on your credit card statement.
7. Once done, select Confirm card or Save.

Once done, you can resubscribe to your QuickBooks Online (QBO) subscription by following the steps below:

1. Log in to your QuickBooks Online account.
2. Go to your Gear icon and choose Account and Settings.
3. Select Billing & Subscription and click the Resubscribe link.
4. Enter the new billing information. Then, select Subscribe.
   

Here's a complete guide on how to resubscribe your account in QBO: How to resubscribe or reactivate QuickBooks Online.

To know more details about managing your subscription, you may check out this article: Manage billing, payment, and subscription info in QuickBooks Online.

I’m here anytime you have other concerns. I’m looking forward to the success in reactivating your account. Have a great day!

Hi userageinginyourplac,

Hope you’re doing great. I wanted to see how everything is going about the account that being on hold that you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

This wont' work...10 folks before you suggested the  same intervention........

Hi userageinginyourplac,

Thanks for trying the steps they shared. Let me route you to a different support.

I'd recommend contacting our QuickBooks Online Support team to check this further using more tools. You can reach them by following the steps in this article or by calling the number at the bottom of it: QuickBooks Online Support.

If you have other questions in mind, feel free to go back to his thread.