I used "Accountant Tools: Write off Invoices" to write off small balances from previous years. I used a bad debt account and item and set the date to the current date.
The credit memos were created in the current year (18) and applied to invoices in prior years. The balance sheet and the P&L look correct and these invoices do not show up in AR as open invoices anymore.
The only problem - in customer center, the balance total by the customer still shows a balance. Why? I tried deleting the credit memo and then the balance total doubled. How is the "balance total" in the customer center list calculated?
Thanks!
