I purchased a license for Quickbooks Pro 2016 Desktop on eBay. I had no problem with the registration, but when I try to activate the software, I get a message to call for a code to be entered. When I call support, I'm asked the phone number or e-mail address associated with the account; of course, I don't know either of these. Will I be able to activate this software? And if so, please advise how.
I appreciate you reaching out here in the Community. I'd be glad to help point you in the right direction.
Since Community is a peer-to-peer forum, I won't be able to check your account without asking for your QuickBooks license number. I still suggest getting in touch with our QuickBooks Desktop Customer Care to help you with activating your QuickBooks Desktop and to ensure that you'll be provided with the right activation code.
All accounts related concerns need to be directed to our phone support for security purposes. Agents have the appropriate tools to get you running.
You can get our most-up-to-date contact number here: