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Community Contributor *

After effects from a rebuild and verify data

I ran a rebuild and verify the other day that appeared to correct the issue I was having. Yesterday I went to pay a bill and noticed I now have open payables dating back to 2014! At least 1k of them. It appears the transactions have become unlinked? Any ideas?

6 Comments
QuickBooks Team

Re: After effects from a rebuild and verify data

Let's work together to fix the unapplied vendor payments, @bluesbum.

 

Damaged transactions will change their status when running the Verify/Rebuild tool. Just as a heads up, this tool is only available for the QuickBooks Accountant Edition and QuickBooks Desktop Enterprise 16 and later versions.

  1. Go to the Accountant menu and hit Client Data Review.
  2. Choose Fix Unapplied Vendor Payments and Credits.
    1.PNG
  3. Go to the Vendors tab and choose a vendor.
  4. Select the appropriate Accounts Payable account.
  5. On the payments/credits column, select the appropriate check.
  6. On the bills column, select the appropriate bills.
  7. Select Apply
  8. Hit Save.
    2.PNG
  9. Continue the same steps on other vendors.

For additional reference, you can check this link: Bill shows as unpaid after writing a check.

 

That should link back the bills and their payments, @bluesbum. Keep me posted on how it goes or if you have other questions. I'm still here to offer help.

Community Contributor *

Re: After effects from a rebuild and verify data

doesn't work. lots of bills show up as unpaid in the right column but almost nothing shows up in the credit section. If I look at a bill that was paid 5 years ago, it shows paid on the bill itself but is still showing up in the pay bill screen. 

QuickBooks Team

Re: After effects from a rebuild and verify data

Thank you for your response, @bluesbum!

 

You have the option to manually delete and recreate your bills so you can re-apply all your open bill payments. I'm here to help you accomplish this.

 

First off, let's open and review all your unapplied bill payments. With this, you're able to identify all the details you need in recreating your bills. From there, you can manually re-apply your open bill payments.

 

However, if you're still unable to resolve it, I'd recommend contacting our Customer Care Support. They can pull up and look into your account in a secure environment and the tools needed to resolve all your unapplied bill payments.

 

Thus, here's how you can contact our dedicated support:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us.

As always, you can visit our Help Articles for QuickBooks Desktop if in case you need to learn some "How do I" steps.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Community Contributor *

Re: After effects from a rebuild and verify data

didn't work

QuickBooks Team

Re: After effects from a rebuild and verify data

Hello there, @bluesbum

 

Let's fix the damaged transactions so you can remove all the open bills since 2014. Allow me to guide you how. 

  1. Open the program. 
  2. Identify damaged transaction/s based on the QBWin.log.
  3. Open each unpaid bill. 
  4. Go to the first blank item line.
  5. In the Description column, enter three periods (...).
  6. Click Save & Close.FixDamagedTransaction1.PNG

 

For more information about this process, you can check out this helpful article: Fix Damaged Transactions

 

After performing the steps above, I'm confident that you'll be able to remove the unpaid bills on the Pay Bills screen. I'd also suggest running any vendor reports to ensure your vendor balances are up to date and correct. 

 

I'll be around to help if you have other concerns. Have a great day. 

Community Contributor *

Re: After effects from a rebuild and verify data

There are literally thousands of transactions. Not going to go the manual route but thanks for the reply.