Certainly, recording invoice payments is crucial for accurate income tracking, @kassyclean. Moreover, depositing it to the correct account is essential for book balancing. Let's go and dive into your goal.
When you mentioned receiving cash payment and marking the invoice as paid, did you point out that the transaction was recorded in the Cash-on-hand account in QuickBooks Online (QBO) before depositing it to your real-life bank?
If so, you'd only have to create a transfer record in QBO to move the amount to your bank account by the time you deposit it in real life. Here's how:
- Go to the + New icon and pick Transfer.

- Choose a financial account where the money originates from in the Transfer Funds From dropdown. Then, in the Transfer Funds To field, type in the name of the bank where it will be going.
- Enter the value in the Transfer Amount section.
- Edit the Date information and description in the Memo tab.
- Click Save and Close or Save and New to complete the task. Then, tap Yes if you double-check the date.

Moreover, this will signify that the physical cash you've received and currently at your disposal is deposited into your bank account.
Additionally, it's recommended to pair up your QBO records to the transactions from your bank account to avoid a double income amount. You can achieve this by visiting this article: Confirm suggested matches for bank transactions in QuickBooks Online.
I'll also share this article if you're planning to balance your accounts in QuickBooks: Reconcile an account in QuickBooks Online.
Moreover, if you want to streamline the process of receiving payments, you can reach out to QuickBooks Live Expert Assisted.
Feel free to return here if you have additional questions about managing your income and invoice payments, @kassyclean. I'll be happy to assist you!