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Level 1

American Express won't let me link up all my business accounts

Hi!

So I feel like I've read EVERYTHING about this....but I still can't find an answer/solution to my problem.

I am trying to create a Bank Feed for my business AMEX account.  (Side Note: I have multiple cards on my AMEX business account.)

So, I originally tried to get Bank Feeds to link up to my '@Work' AMEX site page, where I have access to ALL the cards and can manage everything from there.  But QB won't link up to that site.  So I tried to download transactions from the '@Work' site, but it will only download in .xlsx (Microsoft Excel) format.....which I can't use is QB.

I called AMEX to find a solution, and they suggested I create separate logins (for the normal AMEX site that QB will link up with) for each individual card and link up QB that way.  So I have the individual AMEX accounts created.  I opened Bank Feeds Center and clicked '+ Account', then entered the login for one card and selected my AMEX Credit Card account for it to link to.  Done.  Perfect. 

But when I went to enter another AMEX card's login, I was stopped and QB let me know that I had ALREADY set up this account under a different login and to use the first username I created. :(

So I figured I would need different 'credit card' account to link each card to. Fine.  So I created multiple sub accounts (under the AMEX Parent account) to link each of my AMEX business cards to.  I deactivated my original account set-up and started all over again.  I opened Bank Feeds Center and clicked '+ Account',  then entered the login for one card and selected the account specific to that card that I had just created, and it linked to it no problem.  BUT....when I went to create another Bank Feed account to link to another AMEX card, it gave me the SAME MESSAGE about how I had already set it up under another username.....

I found this article:

https://quickbooks.intuit.com/learn-support/en-us/mobile-and-apps/connect-your-american-express-busi...

and here it mentions being able to do it all under the 'Parent Account'....which would be amazing.  But I can't get ANYTHING to work.

Help Please!  

7 Comments
QuickBooks Team

American Express won't let me link up all my business accounts

 

Hi there, Adrienne1234.

 

I'll make sure that you can connect all your AMEX account.

 

The article that you've found out is intended for QuickBooks Online. You don't have to set them up as a sub-account since all of your credit accounts already have separate login credentials. I've checked our records here and I can't find any related reports at the moment. You'll want to get in touch with our technical supports. This way, we'll be able to pull up your account in a safe session then conduct a series of tests to rectify the underlying issue.

 

 

Here's how to get in touch with us:  

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter "Unable to connect all my AMEX credit card account", then select Continue.
  5. Choose Start messaging.

Please check out our support hours below to ensure that we address your concerns on time:
 

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

I've also included an article that will help you in matching and categorizing your Bank Feed transactions in QuickBooks Desktop.

 

I'll be right here to continue helping if you have any other concerns or questions about online banking. Stay safe and healthy.

Level 1

American Express won't let me link up all my business accounts

Hi KlentB,

I just spent the last 4 hours on a chat with QB to get this solved, and no solution. Can you help please? I saved the messages if you want to review it.

QuickBooks Team

American Express won't let me link up all my business accounts

Good evening, @Adrienne1234.

 

Due to personal and sensitive information that may be involved in the Chat Support, I can't review it in the Community Forum since it's public. You can provide me with details of troubleshooting steps that you have taken with the agent so I won't have you do it again. In the meantime, I'm going to help you with connecting your American Express accounts to your QuickBooks Desktop.

 

Let's begin with disconnecting your American Express accounts. Before we begin this process, make sure that you're finished with matching or deleting the downloaded transactions. Here's how you can disconnect the account:

 

For Windows:

  1. Go to Lists and then select Chart of Accounts.
  2. Right-click the account you want to deactivate. Then select Edit Account.
  3. Go to the Bank Settings tab.
  4. Select Deactivate all online services and then OK to confirm.
  5. Select Save & Close.

For Mac:

  1. Go to Lists and then select Chart of Accounts.
  2. Highlight the account and select the pencil icon to edit.
  3. Select Online Settings.
  4. In the Download Transactions drop-down menu, select Not enabled.
  5. Select OK to confirm, then select OK to close the window.

Once you've confirmed that the American Express accounts are fully disconnected, then you can connect all of the American Express accounts. No worries, here's a Community Article that walks you through the process of getting your accounts set up in QuickBooks Desktop: Set up an account for Bank Feeds.

 

I'm here if you need further assistance. Have a beautiful day!

 

 

 

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**Mark the post that answers your question by clicking on "Accept as solution"

Level 1

American Express won't let me link up all my business accounts

Hi Ashley H,

I still am not able to set up my AMEX Corporate Card Account.

I have deactivated everything and started back over.  I set up MY AMEX card account Bank Feed.  It worked.  Then I went to set up my General Manager's AMEX card account Bank Feed.  But I keep getting an error message tell me that I already have the account set up under a different username and to use that username.

Here's the Deal:

-I have One Main/Parent Corporate Card AMEX Account number (This Account number and Login are only usable on an AMEX website that will not sync up with QB)

-I have 6 Individual cards issued UNDER the parent account.  Each Individual card has its own Account number. (I have created separate logins for each individual card/Account Number, as I was told to by AMEX to sync up to QB.  There is no way to create a 'Group' login, it is done by the individual card number)

-and my COA now looks like:

     AMEX                                Credit Card

          Amex-User 1               Credit Card

          Amex-User 2               Credit Card

          ...and so on

(I created Sub AMEX accounts for each individual card to see if that would work for linking all my acccounts to QB)

I don't know if I'm supposed to set up Different Bank Feeds for different cards with different COA's.  Or if I'm supposed to be able to do it all under one account. It feels like I've tried ANYTHING...but clearly I haven't since its not working at all.

Whenever I set up 1 AMEX card account and either link it to the Parent COA or the SUB COA's (I've tried Both MANY times...),  I still get the error when I go to set up the 2nd card.

There is NO Way (I've tried), to Set up the Main/Parent Account number (Where I can see all the cards) on the site the QB will sync up with.  

What do you suggest I do?...

QuickBooks Team

American Express won't let me link up all my business accounts

Thanks for posting to the Community, @Adrienne1234.

 

Currently, we can only connect one Amex account in QuickBooks Desktop. Make sure that the account you wanted to connect is the one that you can log in to the Amex website.

 

Here's how:

  1. Select your Amex account in the QuickBooks Chart of Accounts window.
  2. Choose Edit account.
  3. Click on Online settings
  4. Choose Disassociate.
  5. Now go to BankingBanking Setup and set it up again with your login user name and password (the one that works on the web site).

Additionally, before connecting to Online Banking, please know how your bank sends the downloaded transactions. If the transactions download to one account, connect only the parent account. If the transactions download to each account, connect the subaccounts and not the parent account.

 

That said, we're unable to connect both parents and their sub-accounts at the same time. That's why you get a message that you've already connected the account.

 

I'll add this article as your reference in editing your login credentials or any information in your bank account connected to QuickBooks Desktop: Edit Bank Feed settings for bank or credit card accounts. It includes how to re-set up the account for Bank Feeds.

 

Please let me know if you have further questions. I'll be around to help. Stay safe and well!

Level 1

American Express won't let me link up all my business accounts

I am having this problem QB won't even connect with AMEX I get a 503 error code?

 

Moderator

American Express won't let me link up all my business accounts

Thanks for joining this conversation, @rogerbalz.

 

The error code 503 can be a result of potential data damage. There are a few troubleshooting steps that we can perform to fix this.

 

To start, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. In QuickBooks Desktop (QBDT), go to File, then select Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

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If QB detected no problem with your data, hit OK. Then, connect your American Express account again to double-check.

 

However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

I'm also adding this article that tackles fixing error messages or unusual behaviors in QBDT: Resolving Potential Data Issues.

 

Reach out to me in the comment section if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

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