Hi there, Jolly. You are correct.
The QuickBooks Self-Employed (QBSE) Tax Bundle covers your federal and state e-filing costs, so you should not see a balance due.
Since you have already completed standard browser troubleshooting, this may indicate a synchronization error between your QBSE and TurboTax accounts. I recommend contacting our QBSE Live Support Team to verify your subscription provisioning to ensure the bundle is communicating correctly with TurboTax. Here is how you can reach them:
- Click the Help icon in the top menu.
- Go to the Search tab.
- Enter your concern, then select Contact Us.
- Choose Chat or Callback to connect with our team.
You can also check our support hours to find the most suitable time for quick assistance.
If the charge persists within the TurboTax interface, the TurboTax Support Team can manually review the charges.
If you have further questions or concerns, don’t hesitate to reach out.