Hi there, @barbara83.
We understand the importance of categorizing your transactions for accurate record-keeping. Let’s perform some troubleshooting steps to get this resolved.
Before we begin, we would appreciate it if you could share additional details, such as any specific error messages you encountered. It will help us understand the issue and provide you with a targeted solution.
In the meantime, refresh your browser page to reload the program or use a private/incognito window. This prevents your browser from storing data, which can help resolve temporary issues.
If the issue persists, consider switching to another up-to-date and supported browser, as this can enhance functionality.
Click the Reply button if you have additional concerns. We’re here to help.
