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ebtihal
Level 2

Apple Mail (MacMail) crashing each time I try to email an invoice from QB

I always hit send on an Invoice, and QB opens up MacMail and sends the email out, as expected. 
Today  I tried this with an invoice I send a client biweekly.  But it didn't work;  instead it crashes Mail ("Mail has quit enexpectedly") and the "Emailing form..." window hangs permanently in QB until I quit it.   
I've ensure I'm online, tried changing my email "from" accounts in QB Prefs, sending to different customers, quitting a restarting both QB and Mail,  clearing up any drafts that were in MacMail; power-cycling the computer itself.  

Any ideas?  

Thank you, 

Peter

MacPro OS10.12
QBDesktop 2019


Here is a clip from the crash thread, if anyone can make any sense out of it, I 'm no coder so I can't: 

Crashed Thread:        16  -[ComposeBackEnd_Scripting _saveThreadUpdateAccount:mailbox:]  Dispatch queue: NSOperationQueue 0x600001c56530 :: NSOperation 0x610000c587b0 (QOS: USER_INTERACTIVE)

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'This method must be called on the main thread'

abort() called

terminating with uncaught exception of type NSException

1 Comment 1
MaryLurleenM
Moderator

Apple Mail (MacMail) crashing each time I try to email an invoice from QB

Let's try these troubleshooting steps, ebtihal.

 

Uninstall QuickBooks for Mac:

  1. Close QuickBooks.
  2. From the Finder menu (search bar) on the upper right corner of your screen, choose Go Applications.
  3. Click the QuickBooks icon and drag/move it to the Trash.

User PLIST:

  1. While on your desktop, from the Finder menu, select Go.
  2. Hold down the Option key, then choose Library.
  3. Open the Preferences folder
  4. Locate the PLIST files with QuickBooks and your version in the name, then move them to the Trash.
    Note: Delete everything containing "com.intuit.QuickBooks20XX."
  5. Empty the Trash.

Reinstall the latest version:

  1. Go to QuickBooks Product Updates.
  2. Click [Change] to select your QuickBooks Desktop version.
  3. Click the Download button to download the installer file to your computer.
  4. Double-click the downloaded .dmg file.
  5. Drag the QuickBooks Desktop icon to the Applications folder to install.

Here's an article to help and guide you more about QuickBooks for Mac 2019: QuickBooks Desktop for Mac 2019User’s Guide.

 

Let me know if you need further assistance. It's my priority to help you send your invoices without a problem.

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