Having to wait for our support ends here, 28746ss. I'm here to ensure you're able to get the help you need.
For us to provide an accurate solution to your concern, I'd suggest adding more details about it. Sharing a screenshot would be a great help, too.
In case you'd still like to speak with our representative, please see our QuickBooks Online Support link for the detailed steps. This also contains the support hours to ensure they'll be able to assist you on time.
For your visual reference, I've attached some screenshots below.
Additionally, you can always visit our Help articles page for reference. From there, you can read articles that will guide you in completing your future tasks.
I'll keep an eye on your response. I'm determined to ensure your concern is resolved. Have a good one.