cancel
Showing results for 
Search instead for 
Did you mean: 
I-Already-Had-A-Username
Level 2

Automatic Backups stopped working

Hi,

Sometime last month my automatically scheduled backups stopped working. I use local backups. The backups go to network drive locations. 

 

Instead of a .QBB file, I get a 12kb "qbtempbackup.tmp" file. 

 

A manual backup works fine. Only my automatically scheduled backups exhibit this behavior. 

 

I have removed and re-created my schedule to no effect. 

 

Hoping someone has advice. Enterprise support was clueless. Let me know what other details you may need here if necessary. 

1 Comment
JasroV
QuickBooks Team

Automatic Backups stopped working

Thanks for sharing the details with us, @I-Already-Had-A-Username.

 

The 12kb "qbtempbackup.tmp" file is only a temporary file that QuickBooks Desktop (QBDT) saves while you are using the company.

 

To isolate this, let's update your QBDT to the latest release. This way, you'll experience the latest features and fixes that QuickBooks offers. Let me guide you how. 
 
In your QBDT:

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab.
  4. Click Get Updates to start the download.
  5. Restart QuickBooks when the download finishes 
  6. Accept the option to install the new release.

Moreover, here's an article you can read for more details in updating your QBDT software: Update QuickBooks Desktop to the latest release.

 

Additionally, do check our Account and management page for future reference. From there, you can read great resources and learn some best practices in managing your account effectively. 

 

You can always get back to me in case you have other concerns or questions in the future. I'm always a post away. Take care and stay healthy!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us