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Level 1

Back-up QBO

I am having zero success setting up auto back-up.  The on-line instructions seem to be lacking.  Following those instructios I reach a screen telling ne to "upgrade to advanced" which I do.  And therein lies the problem,  After "upgrading" I end up back at that same page which will not let me procede until I have upgraded.  Clicking almost anywhere on that page results in a fatal error. HELP, please

3 Comments 3
QuickBooks Team

Back-up QBO

Hi there, vbchjack1.


Thank you for posting here in the QuickBooks Community. I appreciate you for providing detailed information so I can share accurate details. There are cases we can experience unexpected behavior and issues from time to time. Data problems might be the reason that you’re getting an error while trying to set up an auto back-up.


I suggest logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache. You can use either of these keyboard shortcuts:


  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


If it works, then the main browser may have too much historical data from previously visited websites that cause this kind of behavior. That said, you'll need to go back to the regular browser and clear the cache to delete those temporarily stored files and browsing history. They can also use other supported, up-to-date browsers as an alternative.


Please refer to this article to see additional information about backing up your company data at specific points in time: Back up and restore your QuickBooks Online Advanced company (formerly ChronoBooks). This also contains steps on how you can manual backups or save backups to external apps.


I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.


Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

Level 1

Back-up QBO

Thanks Christie

Level 1

Back-up QBO

Hi Christie

Sorry  I have not responded sooner ... absolute craziness here and I am just getting back to the problem.  Then, for whatever reason, I could not sign in here???  Anyway here I am and getting back to it.

I have succeeded in creating a manual bu.  I think an auto bu as well ... we shall see.

Thanks again.  If the auto is not working I may be back  :-)


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