backups

I can help you sort this out, @cfk2.

The name of your company file depends on what you've set up when you created it. It's possible that the backup files were accidentally renamed from the file folder where you save it. 

You can access the file folder or the location where you have saved the backup company file. From here, you can change it to its original name. Right-click the file and select Rename. The file name may appear as [CompanyName].qbw or just [CompanyName]. You can read through this article for more detailed information: Rename your QuickBooks Desktop company file.

Get back to us here if you have other questions about managing your company file. I'm always here to help.

IamjuViel

this is very frustrating, the qb data file is in a folder that doesn't exist.  c:\documents and settings\all users\documents\intuit\quickbooks\company files\DATA FILE.   c:\doc and settings is a shortcut to SOMEWHERE.     this is qb 2019 pro on a win10 machine.   i do appreciate your help and thanks much.

cfk2

IamjuViel

this is very frustrating, the data file path doesn't exist. lol  path is C:\doc and settings\all users\doc\intuit\quickbooks\company files\COMPANY FILE.   AND c:\doc and settings is a shortcut to SOMEWHERE.  program is qb 2019 pro on win10 machine,   i can't find the qbw file to change it (rename)

i do appreciate your help though and thanks much for reply

Hi there, @cfk2.

I'm here to help you locate your company backup file on your computer. You can use the Search tool in your Windows Start Menu.

To look for the files correctly, you can refer to the extensions below that applies to you. Then, make a wildcard search for all the company files. Make sure that Asterisk (*) is placed before the extensions to search files correctly.

• .QBW – For QuickBooks company file
• .QBB – For backup file

For more information on resolving missing company file, you can check out this article: Company file is missing or cannot be found.

If you're still not able to locate the file, I'd suggest contacting our QuickBooks Desktop Chat Support team. They have the tools to screen share and help you to get to the bottom of this. 

I'll be one comment away if you have other concerns or questions. Let me know in the comment section below. Take care.