cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Bank balance and check numbers keep reverting to zero after Windows update

Ever since we had our last Windows update, our checking account balance and check numbers keep reverting to zero.  Does anyone have this problem?  I keep rebuilding the date, but the next day it will revert to zero.

4 Comments
Highlighted
QuickBooks Team

Bank balance and check numbers keep reverting to zero after Windows update

Hi there, @kparra

 

Thanks for visiting the Community today. I'm here to help you get past this issue. 

 

Let's first verify if our Windows update is compatible with the QuickBooks Desktop version. You can check out this article for more details: System requirements for QuickBooks Desktop 2018 and Enterprise Solutions 18.0.

 

To make sure you have an up-to-date fix within QuickBooks, you can download it to the latest release. Here's how: 

 

  1. Go to the Help menu, then select the Update QuickBooks Desktop.
  2. Click the Update Now tab. 
  3. Select Get Updates to start the download.

 

Once done, restart QuickBooks for the update to take effect. Then, accept the option to install when you're prompted with a new release. 

 

Check out your bank balance and check numbers again. You can also run the Verify Rebuild tool to troubleshoot unusual behavior or any potential data issues. 

 

For future reference, read through this article: Reconcile an account in QuickBooks Desktop. it helps you learn about matching your actual bank statements with your QuickBooks transactions to ensure your accounts are balanced and accurate. 

 

Feel free to visit again if you have more questions. We're always delighted to help in any way we can. 

Highlighted
Level 1

Bank balance and check numbers keep reverting to zero after Windows update

Thanks, Katherine!  I've done everything you mentioned more than once, and it still does it.  The balance will be ok until the next day, but the check number never updates, so I have to manually enter it.  Any ideas why it's still doing it?

Highlighted
QuickBooks Team

Bank balance and check numbers keep reverting to zero after Windows update

Good work for doing the steps my colleague provided, Kparra.

 

We'll have to further check why it's happening. I'd suggest reaching out to our customer care support. An agent has more tools to investigate this unexpected behavior. Here's how:

  1. Click Help in QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "bank balance and check numbers keep reverting to zero after Windows update" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

The Community is open 24/7. Feel free to post if you have other concerns. 

Highlighted
Level 1

Bank balance and check numbers keep reverting to zero after Windows update

Thanks, Christine!  I will give that a try.  So far today the balance as remained updated, but the check number keeps going to zero.  

Need to get in touch?

Contact us