Hello there, Beth.
Thank you for reaching out. I'm here to assist you, but I need more specific information to address your concerns properly. When you mentioned that bank details are not coming in correctly, are you referring to issues with your bank transactions, descriptions, accounts, and amounts? Please note that QuickBooks only rely on the information provided by your bank account. However, if you're referring to something else, could you please provide more details?
Any additional information would help me check for solutions to address your concerns better. Please feel free to provide any further details or a screenshot as a visual guide to explain your scenario more clearly.