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ajvdvoort
Level 1

Bank of America credit card transactions for a business account with 2 credit cards are not uploaded for 1 credit card since renewal of the other card. why?

 
2 Comments
JamesDuanT
Moderator

Bank of America credit card transactions for a business account with 2 credit cards are not uploaded for 1 credit card since renewal of the other card. why?

Hello ajvdvoort,

 

Currently, we've received reports that the Banking page (Bank of America) isn't updating or downloading the bank transactions. Our engineers are already working to fix this. You can contact our QuickBooks Customer Care Team so they can add your profile to the list of affected users and keep you up to date about this. 

 

As a workaround, you can download a WebConnect file from your bank's website and import in QuickBooks. You can use these articles for reference:

I'd appreciate your patience as we work on this.

JamesDuanT
Moderator

Bank of America credit card transactions for a business account with 2 credit cards are not uploaded for 1 credit card since renewal of the other card. why?

We'd be glad to inform you that this issue has already been fixed by our engineers, ajvdvoort.

 

If the same thing happens, we'd recommend reaching out to our QuickBooks Customer Care Team. Here's how you can contact them:

  1. Click the Help menu in the upper-right corner.
  2. Select Contact us and fill in the needed information.

We'll be right here if you need anything else.

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