Greetings, @Camate60.
Allow me to help you and get this sorted out right away. Let’s try disconnecting and reconnecting the app to isolate this issue. Ensure to review the mapping before the integration process.
If the issue persists, you can also check this link for additional troubleshooting steps: Troubleshooting Quick-Start Guide for the QuickBooks Online app.
If this doesn’t work, I recommend contacting the BigCommerce Support team and verify if there are any related issues on their end.
Once everything is in place, you can now record your customer payments.
Let me know if you have other concerns supervising your sales transactions, I’m more than happy to work with you again. Have a great day!
