Billing Add Time & Cost pop up "Another User Has made changes"

cbsmith · ‎March 17, 2022

Hi! I am trying to invoice a client and have never had this happen before. The checkmark area won't allow me to click in it. A popup shows up that says "Another user has made changes to the selected transaction. Quickbooks will refresh the data for this transaction." Trouble is it never refreshes. Tried turning on and off, resaving the Bill for that particular transaction. It's stuck. I am using QB Enterprise Gold.

The only users that can "make changes" are my accountants. Which in the past they haven't done before to a Bill.

Any ideas how this happened, and how I can fix it? Is there a history that I can look at to see who changed it? Thanks in advance!

cbsmith · ‎March 18, 2022

Following back up: This was resolved by running a repair on the QB program files. If you have Right Networks, they will have to run the repair for you.

View solution in original post

Candice C · ‎March 17, 2022

Good afternoon, @cbsmith.

It's great to see you back in the Community. I hope your day is going well so far.

The best way to figure this situation out is by contacting our Customer Support Team for additional assistance. They'll be able to use a screen share tool to review your account and walk you through some steps to fix this. Here's how:

Go to the Help menu.
Press the QuickBooks Desktop Help option.
Click the Contact Us hyperlink.
Give a brief description of the issue and tap Let's talk.
Scroll down and pick to Get a callback.

It's that easy!

I'm only a post away if you need me. Have a great day!

cbsmith · ‎March 18, 2022

Following back up: This was resolved by running a repair on the QB program files. If you have Right Networks, they will have to run the repair for you.

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Billing Add Time & Cost pop up "Another User Has made changes"