I received an email last month on 3/1/19 that said on 4/2/19 I would be charged $299.95 for my QuickBooks Plus Annual Subscription. On 4/2/19 I was charged $737.77, $441.49 for payroll services, $294.28 for QuickBooks Plus Annual, and $2.00 for a monthly payroll charge. I am confused as to why the total is so high and what about the $299.95 that I was told I was going to be charged. Last year when I agreed to pay for this, the bill was $505.21. Has your services gone up $232.56 in a year? I understand inflation but a 46% jump in one year seems a little excessive. I called billing and asked them for an explanation, I talked to 2 different people that I had a very hard time understanding them, and I still didn't get an answer to my question for why this bill is so high and what is the email talking about for a bill of $299.95? Any help would be nice, thanks.
Thanks for reaching out in the Community, @rutmaker10. I can help provide clarification about the pricing guide for QuickBooks Desktop.
Your billing charges will depend on the QuickBooks products you're using. The $294.28 charge seems to be the annual price for QuickBooks Pro Plus and the $294.28 is for your Enhanced Annual payroll subscription. On top of your payroll subscription, you'll also have to pay for the $2 usage fee, depending on the number of employees you have.
I'd like to explain the breakdown of your charges, however, I won't be able to pull up your account in a public forum. You'll need to contact our QuickBooks Specialist again to give you a detailed explanation of these charges.
Let me refer you the following articles below for the pricing guide chart.