cancel
Showing results for 
Search instead for 
Did you mean: 
kerriannphotos
Level 1

Black box covers my logo when printing invoices

Hi-  I've customized my invoice with my logo on the top left corner.  When I print my invoice in QB it prints beautifully.  If I save the invoice as a pdf, open the pdf and print I get a black box covering my logo.  Also, If I email the saved pdf file it has the black box.  Please help!

3 Comments 3
MariaSoledadG
QuickBooks Team

Black box covers my logo when printing invoices

Let make sure you'll be able to resolve pdf issues, kerriannphotos.

 

In QuickBooks Desktop, we have the tools to help you fix issues.  First, download and install the QuickBooks Tool Hub to run the specific tool for the pdf file. To do this, you can follow the steps below:

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Once done, run the QuickBooks PDF & Print Repair Tool from the Tool Hub. Here's how:

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

 

However, if it doesn't fix the issue, proceed to the next solution (Solution 2) until this gets resolved. I've outlined this article for your guide: Troubleshoot PDF and Print Problems With QuickBooks Desktop.

 

Furthermore, you may encounter random codes depending on different scenarios in QuickBooks Learn from this article how to fix it: Unrecoverable Error: General Troubleshooting Steps

 

Reach out to us if you have any questions about the printing issue. We're here to make sure we get you covered.

California3
Level 1

Black box covers my logo when printing invoices

LOS INVOICES ESTAN EN COLOR NEGRO

MirriamM
Moderator

Black box covers my logo when printing invoices

Quiero asegurarme de que obtenga la ayuda que necesita con sus facturas en QuickBooks Online, California3.

 

Para asegurarnos de que estamos en la misma página, me gustaría pedir más detalles sobre dónde ve el color negro en las facturas. ¿Es al crear o imprimir? ¿Accedió a su cuenta QBO en un navegador web o aplicación móvil? Cualquier información adicional es muy apreciada.

 

Esperamos escuchar de usted. ¡Qué tengas un lindo día!

 

Esta publicación fue creada en inglés y traducida al español usando la herramienta de traducción de Google.


__________________________________________________________________________

 


I want to ensure you get the help you need with your invoices in QuickBooks Online, California3.

 

To be sure we're on the same page, I'd like to ask for more details on where you see the black color on the invoices. Is it when creating or printing? Did you access your QBO account on a web browser or mobile app? Any extra information is much appreciated.

 

We're looking forward to hearing from you. Have a great day!

 

This post was created in English and translated into Spanish using the Google translate tool.

Need to get in touch?

Contact us